Upload speed cap!
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Upload speed cap!
Upload speed cap!
03-02-2014 4:12 PM
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I joined plusnet just under a month ago and since then my upload speeds have been very low (0.4Mbps max whether wireless or wired connection). I thought at first it might just be something to do with the line speeds varying through the first ten days, but it's still slow 2 weeks after that ended. I've done a little reading on here and I've seen a lot of people mentioning a cap on the upload speeds. If there's such a cap on my account can it be removed please? Let me know if you need any account details and the best way to provide them.
Thanks

Cate
Re: Upload speed cap!
Re: Upload speed cap!
03-02-2014 4:19 PM
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Welcome to the Community Forums!
I've placed the order for you and it should take effect as of tomorrow morning

Cloud Environments Engineer
Re: Upload speed cap!
Re: Upload speed cap!
03-02-2014 4:22 PM
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Thanks for the quick reply and help. I'll let you know if things improve in the morning.
Thanks

Cate
Re: Upload speed cap!
Re: Upload speed cap!
03-02-2014 4:25 PM
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Cloud Environments Engineer
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:14 PM
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Good news and bad news. The good news is that my upload speeds have now increased from 0.4Mbps to 0.9Mbps (yay


Could you look into this for me please?
Thanks,
Cate.
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:18 PM
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Can you please post a full set of router stats?
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:25 PM
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How do I do that please?
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:27 PM
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It depends on your router - see here for guidance http://www.kitz.co.uk/adsl/frogstats.php
Note other links there which also explain what the figures mean.
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:42 PM
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Everything looks to be back to normal, if you can log into your router and hit the 'Disconnect' and 'Connect' again, you should see the profile re-align for you.
Sorry about that!
Cloud Environments Engineer
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 3:57 PM
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Thanks also to Townman for your assistance. Lucky I didn't have to do those stats as my router was about the only one not listed in the link you sent (It's a TP-Link)

I'll keep an eye on things for the next few days and let you know if anything changes.
Thanks again, folks. Kudos all round
Re: Upload speed cap!
Re: Upload speed cap!
04-02-2014 4:07 PM
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Cloud Environments Engineer
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