Upload speed 0.37Mbps Download speed 5.46Mbps

[#1]

BB speed especially Upload speed is deadly slow.

Is this normal speed or is there any issues?

[#2]

I've placed a order to improve your upload speeds.

This is due to complete tomorrow and should give you a boost.

[#3]

Hi, Thank you for your message but it seems still nothing changed the situation.

Would you please confirm it?

Thank you. 

[#4]

Try a disconnect/connect if you haven't already done that.

[#5]

Hi, thanks for your message.

I turned on and off  but nothing changed.

[#6]

Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	25.8	44.5
SNR Margin:	23.0	6.1
Errored Seconds:	0	3
HEC Errors:	0
Cell Count:	28355	34715
Speed:	443	6319

From the results above, the downstream speed is above your estimated speed but upstream remains capped. I'll place a modify order now to uncap it within the next 24 hours.

[#7]

Hi, Nothing still improved yet.

Please confirm?

Thanks,

[#8]

Hmm, sorry to hear you haven't noticed an improvement.

I've set myself a reminder to check on your account once I'm back in the office tomorrow.

Thanks for your patience.

Upstream Link Info

Loop Loss	SNR Margin	Errored Seconds	Hec Errors	Cell Count	Speed

26

23

0

0

3916806

443

Downstream Link Info

Loop Loss	SNR Margin	Errored Seconds	Hec Errors	Cell Count	Speed

44

6.1

7

N/A

17128964

6419

Yeah, the upload sync hasn't changed despite the orders my colleague and I have placed. I've manually modified the upstream SNR margin which should increase the sync.

[#9]

Thank you for your help.

I tried to check upload speed this afternoon couple of times but seems to be nothing changed yet.

Please check?

Thank you.

[#10]

Hmm, I've reset the line as the next step.

Can you reboot your router after approx. 4 hours and let me know how it goes?

Thanks.

[#11]

Is this on an old adsl (g.dmt) only exchange....max upload sync would be 443 kbps

[#12]

If it was 20CN the sync would be 448 and sync speeds on 20CN are even numbers. 443 is a classic capped 21CN ADSL2 symptom.

[#13]

Thanks but still the same.

[#14]

I'm just looking in to this further, the orders all completed to uncap the line but when testing it's still showing the profile as WBC 160K - 24M No delay (INP 0) 6dB Downstream, 448 No delay (INP 0) 6dB Upstream (ADSL2+)

[#15]

Upstream Link Info

Loop Loss	SNR Margin	Errored Seconds	Hec Errors	Cell Count	Speed
26	6	0	0	392518	1007

Downstream Link Info

Loop Loss	SNR Margin	Errored Seconds	Hec Errors	Cell Count	Speed
44	6.1	4	N/A	1671885	6259

Sorry for the delay sorting this out, I've just been on a lengthy conversation with BTWholesale about this but it looks good now!