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Upload slow

owenbenjamin
Newbie
Posts: 6
Registered: ‎07-08-2015

Upload slow

Hi
I recently moved down the street a few houses. I went with plusnet for internet at the new place. I'm closer to the local cabinet, so have seen a boost in download speeds - to 7mb from 4mb.
However, uploads have tanked. At the old address, we had ~1mb up but here it's 0.3mb at best. Almost any upload activity saturates the connection and kills downloads.
The connection seems fine othereise so I don't really know why the uploads are so bad.
It makes online backups almost impossible, so it's a big problem.
Any ideas?
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Upload slow

Sounds like you've been put on a fixed 448 upload. I'll go take a look and sort it out if so, I'll post back shortly to let you know.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Upload slow

The order to uncap your upload should complete on Monday, let us know if you're having any problems after that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
owenbenjamin
Newbie
Posts: 6
Registered: ‎07-08-2015

Re: Upload slow

Thanks, my connection is now as fast as our poor forgotten fibre-less cabinet can make it.