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Upload slow

owenbenjamin
Newbie
Posts: 6
Registered: ‎07-08-2015

Upload slow

Hi
I recently moved down the street a few houses. I went with plusnet for internet at the new place. I'm closer to the local cabinet, so have seen a boost in download speeds - to 7mb from 4mb.
However, uploads have tanked. At the old address, we had ~1mb up but here it's 0.3mb at best. Almost any upload activity saturates the connection and kills downloads.
The connection seems fine othereise so I don't really know why the uploads are so bad.
It makes online backups almost impossible, so it's a big problem.
Any ideas?
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Upload slow

Sounds like you've been put on a fixed 448 upload. I'll go take a look and sort it out if so, I'll post back shortly to let you know.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Upload slow

The order to uncap your upload should complete on Monday, let us know if you're having any problems after that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
owenbenjamin
Newbie
Posts: 6
Registered: ‎07-08-2015

Re: Upload slow

Thanks, my connection is now as fast as our poor forgotten fibre-less cabinet can make it.