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Upload really low

ErmKaz
Newbie
Posts: 3
Registered: 04-10-2013

Upload really low

Hi,
I've always had problems with online gaming so over the last month ive been checking my upload speed and its always between 0.2 and 0.3... This is a bit low for a broadband connection?
is my upload being capped?
my download speed varies between 6-8.
Tech stuff below:
Telephone number:
012*******
Phone exchange:
CHESTER CENTRAL
Estimated line speed:
12Mb (This may vary between 9Mb and 14.5Mb) - Checked on 2013-10-04 21:59:52
Current line speed:
11 Mb

DSL Connection
Link Information
Uptime: 0 days, 0:02:36
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 9,727
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 0.0
Line Attenuation (Up/Down) [dB]: 16.0 / 31.0
SN Margin (Up/Down) [dB]: 26.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 23
HEC Errors (Up/Down): 7 / 21
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upload really low

Yes it is capped - you need top request it to be uncapped which should more than double it
ErmKaz
Newbie
Posts: 3
Registered: 04-10-2013

Re: Upload really low

Quote from: Oldjim
Yes it is capped - you need top request it to be uncapped which should more than double it

Thanks.  How do i do that?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upload really low

ErmKaz
Newbie
Posts: 3
Registered: 04-10-2013

Re: Upload really low

Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upload really low

We've placed an order to uncap that for you, it will compete tomorrow then you should notice the difference.