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Upload capped @ 440 mbps

grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Upload capped @ 440 mbps

Hi, I think my upload speed has been capped to 440 mbps since being moved to a new cabinet.
Please advise
9 REPLIES
grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Re: Upload capped @ 440 mbps

Hello, can someone help as I have had no reply!!  Cry
Plusnet Staff
Plusnet Staff
Posts: 670
Thanks: 160
Fixes: 29
Registered: 17-10-2015

Re: Upload capped @ 440 mbps

do you mean 440Kbps? Smiley
If this doesn't get dealt with tomorrow I'll check the line on Monday when I get in

 Paul Tarr
 Plusnet Network Operations
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Upload capped @ 440 mbps

Hi grahamholmes,
I've just tried to pick this up but can't seem to find your account.
Feel free to PM your username over.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 670
Thanks: 160
Fixes: 29
Registered: 17-10-2015

Re: Upload capped @ 440 mbps

Hi Graham,
sorry about the delay on getting back to you, I can see the upstream is uncapped on the line but not our side, I've popped the change through so if you reboot your router you should notice this almost immediately.
Edit: I've just been informed that any capping our side won't actually affect the connection, but the line is definitely uncapped for the account you are posting from, if this is in relation to another account would you mind PMing me or Adam and we can check that for you
Thanks

 Paul Tarr
 Plusnet Network Operations
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Upload capped @ 440 mbps

How does that work - I wasn't aware that Plusnet could control upstream speed unlike downstream where you use a profile 
Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Upload capped @ 440 mbps

That's right OJ, I've just messaged Paul to let him know that Wink
I believe he's currently editing his post Grin
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Re: Upload capped @ 440 mbps

Hi, please can someone help as I have been having problems with capped speeds on my connection since a new fibre cabinet has been installed last year.  First the upload was capped at 440kbps and after that was upcapped the download speed was capped at 4544 kbps which is approx 2000 kbps slower than what I was getting I have raised numerous tickets about the upload and download speeds and although my upload has been sorted nothing is being done about my download which is my main priority.  I'm getting fed up as this has been going on since December!!!  Latest ticket is 119313589
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Upload capped @ 440 mbps

@grahamholmes
I'm sorry to see you've had no response to the fault ticket yet.
I'll get this flagged up to our faults team so you should have  a response soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Re: Upload capped @ 440 mbps

Thanks Adam