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Upload and download speeds

Martin123453
Newbie
Posts: 9
Registered: ‎26-01-2015

Upload and download speeds

Hey I'm not sure how else to get this sorted so iv come here, I want to increase my upload and download speed and I know only plusnet can do it my current upload speed is something around 0.34 is there any way of increasing this?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upload and download speeds

It rather depends
First question - if you put your phone number in http://usertools.plus.net/exchanges/ what does it say about WBC on 21CN
Second question please post the router stats as asked for here http://community.plus.net/forum/index.php/topic,96155.0.html
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Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Upload and download speeds

Your line was capped. I've asked BT to remove it, and you'll get the new speeds by tomorrow morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Martin123453
Newbie
Posts: 9
Registered: ‎26-01-2015

Re: Upload and download speeds

Quote from: plusnettony
Your line was capped. I've asked BT to remove it, and you'll get the new speeds by tomorrow morning.

im wondering if it could go any higher? as im trying to live streem aome video games but its lagging all the time
Line Attenuation (Up/Down) [dB]: 21.0 / 43.5
SN Margin (Up/Down) [dB]: 5.4 / 11.4
Bandwidth (Up/Down) [kbps/kbps]: 1,147 / 6,312
download speed 5.30 mbps
Upload 0.90 mbps
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Upload and download speeds

I'm afraid that's about the level to expect on this technology. Fibre does appear to be available for you, and that should drastically increase the up (and down)load speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Martin123453
Newbie
Posts: 9
Registered: ‎26-01-2015

Re: Upload and download speeds

I'm currently on unlimited broadband paying around £18 a month, how much would I be looking at for the upgrade? 
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Upload and download speeds

The standard costs for our fibre services are either £14.99 (plus line rental) or £19.99 (plus line rental). However our customer options team can quite often sort out a good deal for you if you get in touch on 0800 013 2632 or 0330 123 9197.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff