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Upload and download speed

tdingene
Newbie
Posts: 5
Registered: 20-02-2013

Upload and download speed

Hi,
I joined Plusnet recently and my upload speed is much slower than it was when I was on Sky. I assume it is capped. How do I go about getting it uncapped?
Also my download speed is lower than I expected I was told I would get 14Mb (This may vary between 12.5Mb and 16Mb) but am only getting 10.6Mb. That isn't that awful and I can live with it but I was wondering if something is wrong.
These are my line stats:
Uptime: 3 days, 21:55:53
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 12.111
Data Transferred (Sent/Received) [GB/GB]: 1,99 / 1,99
Output Power (Up/Down) [dBm]: 12,3 / 0,0
Line Attenuation (Up/Down) [dB]: 8,2 / 19,0
SN Margin (Up/Down) [dB]: 29,5 / 6,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 32.985 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 672.933
HEC Errors (Up/Down): 0 / 224.842
Thanks for your help.
2 REPLIES
danger11
Grafter
Posts: 110
Registered: 23-02-2010

Re: Upload and download speed

Maybe because of them errors? they look very very high
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Upload and download speed

Hi there tdingene,
I've raised order 1-15033635456 for you to uncap the upstream of your connection tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team