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Upload Uncapped Please

RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Upload Uncapped Please

For some reason unbeknown to myself my broadband has fixed itself and I have had a solid connection for 10 days.
I am happy with this, however my upload speed has been capped again.
Can I have it uncapped again please?
Thanks
24 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: Upload Uncapped Please

Quote
Can I have it uncapped again please?

Sure, I'll make sure an order is raised tomorrow for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

Thank you.
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

Now that my connection issue has been resolved, will the download speed increase and go back to what it was when I first moved in?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Upload Uncapped Please

It certainly should do, any chance you could post your router stats so we can have a look at the SNR values and current sync rate?
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

I forgot how to do it, show me please and I will post the stats no problem
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Upload Uncapped Please

Log in to the thomson at http://192.168.1.254 (default username is admin and the password is the serial number on the bottom of the router, starting CP). Once logged in click Broadband Connection on the left, then DSL connection under that, and finally click 'details' up in the top right. That will give you the connection stats Smiley
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

Here you go;
Uptime: 0 days, 23:07:43
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 18,060
Bandwidth (Up/Down) [kbps/kbps]: 888 / 16,818
Data Transferred (Sent/Received) [MB/GB]: 276.55 / 3.42
Output Power (Up/Down) [dBm]: 11.5 / 20.0
Line Attenuation (Up/Down) [dB]: 15.0 / 25.5
SN Margin (Up/Down) [dB]: 16.5 / 5.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 36,032 / 31,733,133
CRC Errors (Up/Down): 1,281 / 492
HEC Errors (Up/Down): 2,026,504,192 / 7,008
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Upload Uncapped Please

Hi RyanGould,
I've raised your profile to 16100 to allow for your new BT IP profile. Bear in mind that the reason it's currently this high is that your SNR is currently 2dB. So, that means that it does have the potential to lower a bit.
Jojo Smiley
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

Thank you, do you have any information about the upload uncap?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Upload Uncapped Please

What information do you want? your sync rate is 888 upstream, if it was still capped it wouldn't be any higher than 448 Smiley
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

It was 1200kbs, after the issues it was reduced to 888kbs.
I thought that was the capped speed, hence the request to have it back to what it was?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Upload Uncapped Please

Ah, that'll be because interleaving is on the upstream Smiley
RyanGould
Grafter
Posts: 169
Registered: 24-11-2011

Re: Upload Uncapped Please

In stupid people's speak?
(I don't know what you just posted)
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Upload Uncapped Please

Doe to high error rates or similar, the exchange equipment has added something (additional error correction) to make your line more stable but this does reduce the sync rate, without this your line might be very unstable having a much worse effect than the reduced speed.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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