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Upload Speeds

kgk86
Grafter
Posts: 35
Registered: ‎25-06-2013

Upload Speeds

‎07-05-2014 5:14 PM

Is it possible to have the cap on my upload speed removed?
I understand that this will have an effect on my download speed but my line is synced at a steady 10000/1000.
BTW I'm on ADSL MAX, no ADSL2+ or 21CN coming anywhere near my exchange within the next 100 years probably  Roll_eyes
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Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Upload Speeds

‎07-05-2014 5:17 PM

Hi,
The "generic" uncap refers to 21CN services, not 20CN.
Can you please post your router stats?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Upload Speeds

‎07-05-2014 5:25 PM

Hi,
Increasing your upstream on Max DSL would incur a cost, here's the info for your consideration: http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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