Upload Speeds still capped on new Unlimited Broadband?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Upload Speeds still capped on new Unlimited Br...
Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I moved from O2 Broadband to PlusNet Unlimited last Monday. The migration went quite smoothly overall (thank you PlusNet) and the download speed was immediately around that of the O2 service (around 11Meg) but the upload speed is a poor 350k compared to over 1Meg with O2. The router shows Bandwidth (Up/Down) [kbps/kbps]: 448 / 12.707. This ties in with a capped upload speed. (I believe the router should actually read [kbps/Mbps] as 12.707kbps would be an extremely poor service!).
I raised a ticket (76502007) a couple of days ago to ask about the possible cap being removed but I have not received any response from Plusnet.
Is there any other way I can request this be looked into?
I am doing daily speed tests, while the service is 'bedding in', using the PlusNet recommended tester at http://www.speedtest.btwholesale.com/
This recommends that I reset the router before performing a test. However, I have seen posts that state that resetting the router regularly like this will be seen as drops and will cause the speed to drop over time.
How regularly would this router resetting need to be to affect service in this way?
Many thanks
P.S. Here's the stats from the router since the last reset:
Link Information
Uptime: 1 day, 2:25:20
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 448 / 12.707
Data Transferred (Sent/Received) [MB/GB]: 103,58 / 1,37
Output Power (Up/Down) [dBm]: 11,6 / 20,8
Line Attenuation (Up/Down) [dB]: 16,1 / 31,5
SN Margin (Up/Down) [dB]: 26,2 / 5,8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2.004 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 271 / 2.542
HEC Errors (Up/Down): 83 / 16.612
Connection Information
Uptime: 1 day, 2:27:26
Data Transferred (Sent/Received) [MB/GB]: 94,07 / 1,21
Connection Settings
PVC Info (VPI.VCI): 0.38
Type: PPPoA
Re: Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How will I know when PlusNet have actually seen the request? It has been over 48 hours since I raised the ticket.
Sorry, but I'm new to PlusNet so I'm not sure on Customer Service expectations yet.
Many thanks for your response.
Re: Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Again this is my lack of familiarity with what to expect from PlusNet Customer Service.
Re: Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ticket response times have lengthened of late, not helped by the bad weather in the south and East Anglia. Hopefully speedier responses will return soon.
Edit: Despite what the BT Wholesale speed tester might say I wouldn't restart the router before testing, or at all really (except to correct an exceptionally low sync speed). The DLM can see this as an indication of line instability and increase interleaving depth (giving higher pings) and/or increase target SNR margin (reducing sync speed) to stabilise the connection. When the upstream cap is removed the router should restart automatically.
Re: Upload Speeds still capped on new Unlimited Broadband?
02-11-2013 4:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upload Speeds still capped on new Unlimited Broadband?
03-11-2013 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this still within acceptable limits for a support ticket response?
I did see an old forum post that said if you add any comments onto a ticket it drops to the back of the queue.
Is this still the case?
Re: Upload Speeds still capped on new Unlimited Broadband?
04-11-2013 7:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Upload Speeds still capped on new Unlimited Broadband?
04-11-2013 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not a good welcome to Plusnet!!
Re: Upload Speeds still capped on new Unlimited Broadband?
04-11-2013 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Waiting 120+ hours on a ticket raised before a weekend is fairly normal
Your ticket won't have got lost, so raising a new one won't help.
The ticketing system has always been slow, but works fine for non-urgent requests - such as upload uncapping orders.
Unfortunately a bit of patience is usually needed, but the request will get done - usually in less than a week.
I would be surprised if a member of the Plusnet forum "Digital Care Team", didn't respond to this thread today, or by the end of tomorrow at the latest.
Re: Upload Speeds still capped on new Unlimited Broadband?
04-11-2013 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to Plusnet and the Community
Re: Upload Speeds still capped on new Unlimited Broadband?
04-11-2013 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Upload Speeds still capped on new Unlimited Br...