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Upload Speed....

mkay19
Newbie
Posts: 6
Registered: 06-05-2013

Upload Speed....

I've been with PlusNet since Saturday, and done a few Speed tests. I'm getting 12-13 Mb download, which is okay (17Mb was estimated) but Upload is only 0.2 - 0.34 Mb. That's worse than I was getting with TalkTalk. Will it go up after 10 days or can it be changed sooner.
Thanks....
7 REPLIES
Moderator
Moderator
Posts: 26,178
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: Upload Speed....

Looks like you may need an upload uncap.
Either raise a ticket or one of the DC Team will pick up this thread.

Customer and Forum Moderator.

mkay19
Newbie
Posts: 6
Registered: 06-05-2013

Re: Upload Speed....

.....raise a ticket.....
I don't know what that means.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Upload Speed....

To raise a fault ticket , you need to log in to the member centre on the main site then select 'help and support' (near the top), not sure if this link will work: https://portal.plus.net/wizard/?redirect=http%3A%2F%2Ffaults.plus.net%3Freturn_page%3D22224%26amp%3B...
Alternatively, telephone customer services.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upload Speed....

Hi mkay19,
Welocme to Plusnet and our community forums Smiley
I've placed a modify order to uncap your upload speed, this will complete for you on Monday(13th May).
I hope this helps.
mkay19
Newbie
Posts: 6
Registered: 06-05-2013

Re: Upload Speed....

Thankyou...I'll let you know.
mkay19
Newbie
Posts: 6
Registered: 06-05-2013

Re: Upload Speed....

Hi,
Just to say, Upload speed now has gone up to 0.8. Download is slightly lower at 11.25
Thankyou.
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Upload Speed....

Thanks for letting us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team