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Upload Speed uncapping

greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Upload Speed uncapping

I am in the process of transferring my broadband to Plusnet. I have been keeping an eye on the forums and notice there are a fair few posts from people requesting their upload speeds to be uncapped. Are upload speeds capped as standard? If so why?  Does one always need to request to have the cap lifted?
Thanks
9 REPLIES 9
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

Hi greshoff,
We've rolled out a change so that any new customers are automatically provisioned with an uncapped upload speed - so this should already be done for you when your service goes live Smiley
greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Re: Upload Speed uncapping

Thanks, I am glad to hear this. I'll keep an eye on my upload speeds and report back once my service is live
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Upload Speed uncapping

Doesn't it depend on whether his broadband order was placed with BTw after the change was rolled?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

That's right.
I've already checked this and we're all fine Smiley
greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Re: Upload Speed uncapping

So my upload speed will definitely be uncapped when my service goes live, is this correct. I was a little concerned after reading jelv's reply
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

Yep.
Your broadband order has been placed *after* the release we've recently rolled live.
greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Re: Upload Speed uncapping

Thanks for confirming this
greshoff
Grafter
Posts: 130
Thanks: 1
Registered: ‎29-01-2014

Re: Upload Speed uncapping

My broadband is now live but I am only getting 0.38 max upload speeds. Download speeds are also not what I was getting with BE - Very disappointed. I spoke to the support team on the phone who told me that my upload speed is capped. This is NOT what I was expecting from the plusnet staff who replied to this thread.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

I'm sorry that the speeds ended up being capped - orders that were placed, should have been uncapped.
I can see that a modify order has been placed, so your upload speeds should pick up shortly.