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Upload Speed uncapping

greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Upload Speed uncapping

I am in the process of transferring my broadband to Plusnet. I have been keeping an eye on the forums and notice there are a fair few posts from people requesting their upload speeds to be uncapped. Are upload speeds capped as standard? If so why?  Does one always need to request to have the cap lifted?
Thanks
9 REPLIES
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Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

Hi greshoff,
We've rolled out a change so that any new customers are automatically provisioned with an uncapped upload speed - so this should already be done for you when your service goes live Smiley
Chris Pettitt
Cloud Environments Engineer
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Upload Speed uncapping

Thanks, I am glad to hear this. I'll keep an eye on my upload speeds and report back once my service is live
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Upload Speed uncapping

Doesn't it depend on whether his broadband order was placed with BTw after the change was rolled?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

That's right.
I've already checked this and we're all fine Smiley
Chris Pettitt
Cloud Environments Engineer
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Upload Speed uncapping

So my upload speed will definitely be uncapped when my service goes live, is this correct. I was a little concerned after reading jelv's reply
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

Yep.
Your broadband order has been placed *after* the release we've recently rolled live.
Chris Pettitt
Cloud Environments Engineer
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Upload Speed uncapping

Thanks for confirming this
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Upload Speed uncapping

My broadband is now live but I am only getting 0.38 max upload speeds. Download speeds are also not what I was getting with BE - Very disappointed. I spoke to the support team on the phone who told me that my upload speed is capped. This is NOT what I was expecting from the plusnet staff who replied to this thread.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Speed uncapping

I'm sorry that the speeds ended up being capped - orders that were placed, should have been uncapped.
I can see that a modify order has been placed, so your upload speeds should pick up shortly.
Chris Pettitt
Cloud Environments Engineer