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Upload Speed Issue

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welshvixen
Newbie
Posts: 3
Registered: ‎02-02-2015

Upload Speed Issue

Hi, I have been a customer for nearly a decade but am a first time poster.
I have long suffered a slow upload speed and done many plusnet tests including getting the BT engineer out (which helped the DL speed no end) but still a slow upload.
I am seeing many posts here of people getting there upload speed uncapped and am wondering if I could get the same.
Many thanks Welshvixen
7 REPLIES
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: Upload Speed Issue

Hi welshvixen, welcome to the forums.
Are you able to post your routers connection stats for everyone to see. Also if you're able to let us know know what speeds your getting that would be helpful.
welshvixen
Newbie
Posts: 3
Registered: ‎02-02-2015

Re: Upload Speed Issue

Hi thanks for the reply, here is some info!
Router NetGear DGN1000
Connection Speed: Down - 22014kbps / Up - 1190kbps
Line Attenuation: Down - 6.9DB / Up - 0.0DB
Noise Margin: Down - 2.3DB / UP 0.0DB
Current Line Speed: 19.4mb
Ookla test: Ping-28ms / DL-17.94mbps / UL-1:01mbps

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upload Speed Issue

your upload is uncapped and the upload speed test result confirms it
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Upload Speed Issue

ADSL = Asymmetric digital subscriber line
Download= fast and upload = much slower
Ian
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Upload Speed Issue

Yes, I'm afraid you are as fast as you can get for upload on this technology.
Sadly, fibre isn't available in your area.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
welshvixen
Newbie
Posts: 3
Registered: ‎02-02-2015

Re: Upload Speed Issue

Thanks for the replies!
Although my results are showing an upload of 1mbps, I was actually surprised by it when typing, previously it had seemed to be capped at 0.30mbps.
I guess I'll have to wait for my neck of the woods to leave the stone ages before I can even make a video call in decent quality!  Crazy
Thanks again for the replies, Welshvixen.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Upload Speed Issue

@ welshvixen - Assuming you're in Wales, have you looked here http://www.superfast-cymru.com/where-and-when about if fibre is coming to your area soon?