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Upload Speed Drop

FIXED
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Upload Speed Drop

Just ran a speed test and discovered that my upload speed (ADSL+) has dropped from 1mbs to .5mbs.

Support do not answer the phone. Chat is unavailable. No indication that one can request restoration via the website. Seriously unhappy with CS.

Would like to find out why and how to restore the speed.

Any suggestions?

 

 

11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop

Fix

Hi there.

 

Our tests aren't identifying any issues.

Can you run through the troubleshooting here and here for us and let us know how you get on?

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Re: Upload Speed Drop

Thanks for reply. You can tell things were not working too well yesterday!

The BT speed tester was working fully a few minutes ago and returned readings of 9.0 down and 0.9 up which is what I would have expected, compared with the lower upload yesterday. I did however find it slow to connect to the Plusnet website  so there may have been some glitches at your end.

Thanks for checking. I will be more patient in future!

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop

Your connection has been stable for the past 4 days

 

It looks like the test I completed about an hour ago caused the router to resync and now you're getting 1095kbps.

 

Running a line test is actually failing with a loop rectified fault which can cause intermittent problems so I'd recommend running through the troubleshooting above.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Re: Upload Speed Drop

I have replaced the microfilter with a new one and connected it directly to the master socket. No other connections to phone line before or after. Just the phone and router.

Have run BT Speedtest - no noticeable change

Dial tone OK

Quiet line test 17070 totally silent.

Will leave it conected like this  until tomorrow so that you can if required do another test at your end.

 

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop

Thanks for completing the checks.

Line tests are still identifying a potential loop fault. Can you plug your router into the test socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Re: Upload Speed Drop

Router is in test socket via microfilter.

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop

Line tests still detecting: FAULT - Loop (Rectified)

 

Could you disconnect everything from the test socket so I can retest with nothing connected?

 

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Re: Upload Speed Drop

I will leave everything disconnected for ann hour. Can't get your reply until I reconnect!

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop


Can't get your reply until I reconnect!

Aye, I appreciate that.

 

I've tested your line [at 16:57] and we're no longer detecting an issue now.

 

The next step is to probably try a different router.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
TeeGee
Grafter
Posts: 31
Thanks: 2
Registered: 24-02-2009

Re: Upload Speed Drop

It is currently delivering 9.4 down and 0.9 up and I am quite happy with that.

The router is an oldish Netgear DGN 2200 but I also have a later N600 that I was given by a relative recently. Not sure if a change will have any further benefits as it streams BT Sport without any break ups - if it ain't broke , as they say.....

 

Many thanks for your help.

TG

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Upload Speed Drop

...don’t fix it. Smiley

Happy to hear things are working well and your upstream is still back to normal.

Anoush
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team