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Upload Speed 443kbps???

WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Upload Speed 443kbps???

Had my connection activated early on the 29/11/11 although it was originally supposed to go live on the 1/12/11 and no problems, my 10 day training period is now over but as my stats show bellow my upload speed is a poor 443kbps?
Should it be this low? Can it be increased i couldn't find info on the site other than a download speed of up to 20mb.
DownStream Connection Speed 6784 kbps
UpStream Connection Speed 443 kbps
12 REPLIES
MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Upload Speed 443kbps???

Presumably you are on ADSL2 or 2+?
Your upload is probably capped at 448Kbps. You can request that it is uncapped if you want.
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

Hello Mr T, I have no idea what i'm on i only ever cable internet before so new to ADSL. On cable i had a 3MB upload lol i just gathered the stats would change over the first 10 days so just assumed it would increase on it's own eventually.  Undecided
If it is capped how to i uncap it? i can't find any settings?
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Upload Speed 443kbps???

ADSL upstream speeds are a never going to be anything like cable. ADSL have a maximum of 448 unless you pay extra and ADSL2+ a maximum up to 1.2mbps but is normally supplied capped which you will have to request to be removed. One warning it's up to 1.2mbps and normally you will see 800 to 960kbps.
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

I just read http://community.plus.net/forum/index.php/topic,100512.0.html
Thanks for the info people i will raise a ticket and ask if it can be uncapped without charge if not i will have to live with a 443kbps upload.
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

Sorry to be a pain but how do i open a ticket, i can find no option to contact PN, i can view my tickets but have no option to create one? ahhh
EDIT: Ignore think i sent one now lol
Moderator
Moderator
Posts: 26,940
Thanks: 1,743
Fixes: 133
Registered: 14-04-2007

Re: Upload Speed 443kbps???

https://www.plus.net/wizard/?p=wizard&page=22884&wizard_id=38
Duly ignored. Wink

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upload Speed 443kbps???

Your upstream speed will be uncapped free of charge if you do go ahead and raise a ticket.
Chris Pettitt
Cloud Environments Engineer
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

Mine was not i just got a response saying they have capped my upstream as it could affect my downloads or something.
So looks like im stuck with 300 odd kbps upload Sad
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Upload Speed 443kbps???

Quote
So looks like im stuck with 300 odd kbps upload

No, that's not what we're saying.
Quote
If we increase your upload speed, it will impact on your available download speed.

I think that could have been worded slightly better to say " If we increase your upload speed, it will have a slight impact on your available download speed, but not to a great degree. If this is to your detriment we can then reverse the change"
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

Hi Adam,
Thanks for taking the time to reply to my thread, i currently have 6mb download so my understanding is if i or PN increase my Upload my Download will decrease but only slightly with any luck? I don't mind if it dropped to say 5mb but if it dropped to something like 512k i would rather leave it as it is lol
Can i get an increase in my upload and if problems creep up have it put back to it's default?
Thanks
Paul
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Upload Speed 443kbps???

Quote
my Download will decrease but only slightly with any luck?

Yes, I've not seen a single case where it's drastically reduced the downstream.
I've placed order 1-10202883056 which is due to complete tomorrow. Make sure you give me a nudge if there's any problems.
Adam,
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
WelshPaul
Grafter
Posts: 45
Registered: 28-11-2011

Re: Upload Speed 443kbps???

Thank you Adam i can confirm my upload speed has increased and there appears to be no issue with my connection. My upload speed has increased to over 900kbps which is a lot better than the 300+ i was getting previously.
Thank you for your help.  Smiley