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Upload Speed 0.78 Mbps deadly slow

Posts: 12
Thanks: 2
Registered: ‎08-11-2016

Upload Speed 0.78 Mbps deadly slow

The upload speed became deadly slow and currently it's 0.78 Mbps.


Please  someone help to increase the speed.



Posts: 12,965
Thanks: 4,263
Fixes: 26
Registered: ‎22-08-2007

Re: Upload Speed 0.78 Mbps deadly slow

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


Plusnet Help Team
Plusnet Help Team
Posts: 9,590
Thanks: 3,092
Fixes: 486
Registered: ‎21-04-2017

Re: Upload Speed 0.78 Mbps deadly slow

Hi there,


Sorry to hear you're having speed problems.


Testing your line, your router is in sync at almost 1 Mb/s which would really be the most your line can handle without going to fibre broadband where you can achieve 20 Mb/s.


Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 26.5 44.5
SNR Margin: 7.0 6.1
Errored Seconds: 0 1
HEC Errors: 0  
Cell Count: 163293 514683
Speed: 995 6311


Are you getting the 0.78 Mb/s using a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team