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Upload 145 and SNR of 13.9!

zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Upload 145 and SNR of 13.9!

Hi,

 

New to Plus Net from 25/10/16.  Upload was in the 900's with SNR of 6, quite impressed.  It's now been reduced to 1xx with a huge, unnecessary SNR to match.  Why is this? and what can be done about it.

5 REPLIES
Community Veteran
Posts: 38,244
Thanks: 933
Fixes: 54
Registered: 15-06-2007

Re: Upload 145 and SNR of 13.9!

it sounds like you have a problem

Is the phone line quiet - dial 17070 option 2

When was the last resync and did it coincide with the phone ringing

A quick fix is tp resync the router which should get it back

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Upload 145 and SNR of 13.9!

 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 36.8 60.5
SNR Margin: 14.5 6.6
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 187692 2722014
Speed: 145 3783
Initializations: MIN:0 | MAX:22 | AVG: 6 (Times in an hour)

 

22 disconnections in 1 hour is a very high number,  the majority of these were between 2pm and 3pm on the 31st October.

 

Can you try a single disconnect/reconnect and see if the upload speed increases again for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Re: Upload 145 and SNR of 13.9!

Ah, that would be my grandson, who thought it made a nice click and the lights were pretty.  It's now moved out of his way and shouldn't happen again!  It's just reset and the upload is much better.  Many Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Upload 145 and SNR of 13.9!

Ah yes, small hands and flashing lights. Glad to hear it's better again now for you!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Re: Upload 145 and SNR of 13.9!

Hi,

Router has just reset by itself and now given me an upstream of 69 and an SNR of 29.6