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Upgrading to fibre

gromit69
Dabbler
Posts: 16
Registered: 02-12-2014

Upgrading to fibre

I have a friend on Plusnet ADSL who is on the end of a very long line.
Firstly, if they're part way through their minimum term contract, can they upgrade to fibre when it becomes available?
Secondly, their speed should be about 2Mb/s. Once every couple of days, it'll drop to 200kb/s (ish) - is there much that can be done about that?
Cheers!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,247
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Upgrading to fibre

Quote
Firstly, if they're part way through their minimum term contract, can they upgrade to fibre when it becomes available?

Yes, they can do that at any time with options to re-contract.
Quote
Secondly, their speed should be about 2Mb/s. Once every couple of days, it'll drop to 200kb/s (ish) - is there much that can be done about that?

Absolutely no idea without being able to see their account so feel free to PM their username over Smiley
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 Adam Walker
 Plusnet Help Team