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Upgrading to fibre - a quick question!

Community Veteran
Posts: 1,798
Thanks: 46
Fixes: 1
Registered: 08-10-2010

Upgrading to fibre - a quick question!

We are upgrading to fibre, the engineer is booked for the 22nd. However, we haven't taken delivery of the new router yet. Just a bit concerned that we may be stuck waiting for delivery and hence no broadband.
How long before the engineer/ after booking the upgrade, should we allow for delivery before we start to worry?
We signed up on the 6th Sept.
5 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Upgrading to fibre - a quick question!

The router should usually arrive a few days before activation. However, if you would like me to send it out early please PM me your username and I will Smiley
Dan
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Upgrading to fibre - a quick question!

My router turned up around 30 seconds before the engineer Wink (actually a bit of exaggeration but they do seem to leave it until the last minute).
You can also connect straight from the BT FTTC modem to a PC via Ethernet in an emergency via a PPPoE - it might be worth doing a quick search and saving the instructions or printing them out just in case.
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Upgrading to fibre - a quick question!

I've sent the router out manually now so it should arrive in plenty of time for the installation Smiley
Community Veteran
Posts: 1,798
Thanks: 46
Fixes: 1
Registered: 08-10-2010

Re: Upgrading to fibre - a quick question!

Thanks Dan, router arrived about two days after your post. I thought I had replied, but using smartphone ,this not so smart person, didn't click 'post'.
All ready now, keen and eager.
mapletree
Grafter
Posts: 644
Registered: 28-07-2007

Re: Upgrading to fibre - a quick question!

Quote from: DomS
My router turned up around 30 seconds before the engineer Wink (actually a bit of exaggeration but they do seem to leave it until the last minute).

My router showed up after the BTOR engineer had aleady started work.