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Upgrading to Premium

Community Veteran
Posts: 1,012
Registered: 01-08-2007

Upgrading to Premium

I have just changed products on the Plusnet website from Unlimited to the new Premium product.    I also added to a ticket (30760344) requesting I keep my Static IP address.    The change should take place on my next billing period, which is tomorrow.
What I find strange is that I have received no confirmation email, either as regards the product change or an email notifying me of the receipt of my ticket update.
Can someone from Plusnet please confirm that this change will happen tomorrow and that I will keep my Static IP address, please?
16 REPLIES
grizedale
Grafter
Posts: 47
Registered: 13-11-2007

Re: Upgrading to Premium

I too have just changed my product to Premium, granted it was only this morning and my billing is not due until 12/12 but I would expect some sort of recognition either via my account or in an email.  Could someone confirm this is going to happen please?
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

I'm not alone then.    Still no email confirmation either.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

Any Plusnet staff around to comment?    Do I resubmit my application, sit tight, ring customer support or wait to see what tomorrow brings?
Moderator
Moderator
Posts: 26,299
Thanks: 1,401
Fixes: 75
Registered: 14-04-2007

Re: Upgrading to Premium

I take it there's nothing added to your ticket by PN?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
hedgehog90
Newbie
Posts: 9
Registered: 04-11-2009

Re: Upgrading to Premium

Me too guys!
Scheduled the switchover a few weeks ago.
Glad I'm not alone!!!
We were supposed to be switched from business option 2 to residential premium this morning, and we've had no responses.
Strange, because they usually respond very quickly.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

Quote from: Strat
I take it there's nothing added to your ticket by PN?

Absolutely no comment added to my ticket.  No reply from Plusnet by email either.  It's as though I've never even applied for it.  I honestly cannot believe the lack of response.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Upgrading to Premium

Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

Thanks for the link Bob.     Things haven't changed then.  Orbrey was looking into it on 9th October, that was 43 days ago.  Things move slowly at Plusnet Towers it seems.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

Well it's past midnight and upon checking it appears I have been moved over Plusnet Premium.  This has been confirmed by an email from Plusnet received at 00:27.    It also appears that i have kept my Static IP address.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

Not having gone to bed until past 2.30am it was great to be woken by a text from Plusnet bang on 7am to say:
Quote
Your broadband order is being processed.  We expect this to complete on 27/11/2009
hedgehog90
Newbie
Posts: 9
Registered: 04-11-2009

Re: Upgrading to Premium

I ordered it weeks ago... nothing.
Still on business option 2.
fuck
Moderator
Moderator
Posts: 26,299
Thanks: 1,401
Fixes: 75
Registered: 14-04-2007

Re: Upgrading to Premium

@hedgehog90 Presumably this is at a business address?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Zap
Grafter
Posts: 284
Registered: 22-11-2007

Re: Upgrading to Premium

Quote from: coastergrotto
Not having gone to bed until past 2.30am it was great to be woken by a text from Plusnet bang on 7am to say:
Quote
Your broadband order is being processed.  We expect this to complete on 27/11/2009


Serves you right for giving your mobile number!  Can't expect a computer to have social understanding or to know that you stay up till 2.30am doing God knows what.
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Upgrading to Premium

I always remove the contact me via my mobile number when raising a ticket.    This is the first time I have ever received a text from Plusnet.