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Upgrading router firmware problem

daniellewin89
Newbie
Posts: 7
Registered: 29-04-2014

Upgrading router firmware problem

Hi I currently have the Technicolor TG582n (FTTC), I've tried upgrading the firmware from 8.C.M.0 to 10.2.5.2.FO, however it doesn't seem to work, It goes through the installation process but stops and says it didn't work. I'm on windows 8.1 running the upgrade tool in windows 7 mode.
Is it possible to have it remotely pushed?
thanks
27 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Upgrading router firmware problem

Try this upgrade tool - http://www.binarybob.plus.com/thomson/Windows%207%20Upgrade%20Tool.zip
I think when I tried to upgrade mine, I had to set it to XP Compatibility using the original upgrade tool.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Upgrading router firmware problem

@daniellewin89
Yes we can push an upgrade through for you.
I've flagged that to the right person here and will do my best to give you a heads up when it's been done.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
daniellewin89
Newbie
Posts: 7
Registered: 29-04-2014

Re: Upgrading router firmware problem

Thanks, I think it is being done now.
Edit: Is wasn't, it just went down for a few minutes.
adie:quote
dags
Newbie
Posts: 9
Registered: 05-01-2012

Re: Upgrading router firmware problem

Like daniellewin89, I would like to upgrade my router (Technicolor TG582n (FTTC)) software (from 8.C.M.0 to 10.2.5.2) and wonder whether I could also have it pushed? I'm also running a computer on Windows 8.1.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Upgrading router firmware problem

Hi dags,
That should be fine.
I've passed that on and it will most likely be picked up tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dags
Newbie
Posts: 9
Registered: 05-01-2012

Re: Upgrading router firmware problem

Many thanks.
dags
Newbie
Posts: 9
Registered: 05-01-2012

Re: Upgrading router firmware problem

Dear Mr Walker
You kindly said two days ago that my request would probably be "picked up" the following day. However, the firmware version of my router remains the same. Do I need to do anything else to have my requested acted on?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Upgrading router firmware problem

Hi dags,
Really sorry for the delay. This should be sorted in the next 24 hours. Sorry for the wait!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upgrading router firmware problem

We're doing this now, please do not switch off your router. You may notice a disconnection.
Chris Pettitt
Cloud Environments Engineer
daniellewin89
Newbie
Posts: 7
Registered: 29-04-2014

Re: Upgrading router firmware problem

Hi Chris,
I restarted my router because I thought it had just dropped its signal. Hope it hasn't caused a problem. If you need to start the process again, I'll know what happening now.
Thanks
Quote from: Chris
We're doing this now, please do not switch off your router. You may notice a disconnection.
daniellewin89
Newbie
Posts: 7
Registered: 29-04-2014

Re: Upgrading router firmware problem

I'm thinking it was a bad idea to restart my router..
waynem41
Grafter
Posts: 46
Registered: 05-11-2012

Re: Upgrading router firmware problem

I tried ( and failed) to update the firmware on my router a few weeks back , any chance someone at PN could push the update through for me please ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Upgrading router firmware problem

@daniellewin89 - When would be a good time for us to put this through again? It's really important that we have no interruption with regards to the router through the firmware upgrade process.
@waynem41 - Would you be looking for the same firmware to be pushed?
Chris Pettitt
Cloud Environments Engineer
daniellewin89
Newbie
Posts: 7
Registered: 29-04-2014

Re: Upgrading router firmware problem

Hi chris, anytime from now until 3pm would be great!
dick:quote