Upgrading from ADSL to FTTC

[#1]

@MisterW
When I got the confirmed date for the SOGEA upgrade from Openreach, I specified this date on the porting request form and returned it to Phonely in advance of the work. This minimised the time without incoming calls as they could reclaim the number on the same day it was quarantined. Sorry for not making this clearer.

[#2]

@symmetry that's what I suspected you did. Whilst I appreciate it worked for you, that can be a little risky!. If something goes wrong with the change to SoGEA , unlikely I know, or its delayed, then if the port goes ahead it will cease the existing FTTC and you will be without broadband for a couple of weeks.

It's MUCH more risky when someone is changing from FTTC to Full Fibre(FTTP) as there are many reasons why the installation  can be delayed. 

That's why we always recommend waiting for the confirmation from Plusnet of the change to SoGEA or FTTP before submitting the port request. Yes, that extends the time without phone service but you don't risk losing broadband service

[#3]

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@MisterW wrote:

That's why we always recommend waiting for the confirmation from Plusnet of the change to SoGEA or FTTP before submitting the port request. Yes, that extends the time without phone service but you don't risk losing broadband service

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Although as the OP noted, and indeed as I have done, you can avoid the gap in phone service by getting the VOIP up and running with a 'throwaway' number while still on ADSL, even quite poor ADSL

Maintains outgoing calls, you play with the kit while everything else still works (eg you can call to/from the copper landline to test) and anyone who needs to call back can do so.

[#4]

To be pointed about this process - we have seen cases where a user has initiated their VoIP migration after the service switch went live, but before receiving formal confirmation of the change.  The process went very pearshaped and the new service / account got closed down.

DO NOT initiate migration until holding the confirmation communication.