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Upgraded to 21CN but no increase in download speed

RoBNor
Newbie
Posts: 3
Registered: 25-08-2012

Upgraded to 21CN but no increase in download speed

I have been upgraded to ADSL2+ but my download speed is still around 6Mbps the same as it was before,my profile is 15.02Mbps (see attachment).My router is compatible with ADSL2+
6 REPLIES
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Upgraded to 21CN but no increase in download speed

What does your 'Current Line Speed' say from here?
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Upgraded to 21CN but no increase in download speed

Given that you IP Profile is now around 15Mbps then it's probably Plusnet applying an unnecessary throttle to your speed because their systems aren't working properly.  Follow houlton23's link and if the number is any less than the IP Profile reported by the BT speedtest, phone Plusnet technical support and complain bitterly about it.
RoBNor
Newbie
Posts: 3
Registered: 25-08-2012

Re: Upgraded to 21CN but no increase in download speed

Fixed now download speed around 14.3 Mbps
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upgraded to 21CN but no increase in download speed

Hi RoBNor,
Welcome to the Plusnet community.
I can see everything is running fine for you now.
Please let me know if anything changes.
Chris
RoBNor
Newbie
Posts: 3
Registered: 25-08-2012

Re: Upgraded to 21CN but no increase in download speed

Download speed is very erratic today,this afternoon anything from 4Mbps to 13 Mbps,this evening less than 1mbps.Sync speed 18mbps
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upgraded to 21CN but no increase in download speed

I've checked your line and everything appears fine at the moment. I would keep an eye on it  and if it persists we can look into it further.