Upgrade to fibre - slower than before!

[#1]

I've just switched to FTTC broadband with a BT Openreach contractor turning up today (second attempt as BT simply cancelled the first appointment without a reason). The download speed is 3.5mb, when the estimated speed should be around 38mb. The upload is around 8mb which seems about right. Is this normal for new connections? I realise they take time to sync sometimes but it seems crazy that it's so slow.
cheers

[#2]

Hi sdp,
Really sorry for the poor speeds you've had here. If you could reboot your router you should start to see an increase in speeds.

[#3]

I had rebooted it last night (it having been installed mid-morning) and it was the same. I'll try it again this evening and let you know.
thanks

[#4]

It shouldn't have been the same.
Can you ensure that you're connected with an Ethernet Cable so we can check your speeds without any interference.

[#5]

Hi,
I rebooted it again last night and it's come up at about 35mb - not quite as much as I was expecting but significantly better than before! I'd been using a wired connection for all of my tests, I guess it just took longer than I was expecting to increase the speeds.
thanks
Steve

[#6]

Glad to see the speed increase has finally kicked in for you
Any further problems please let us know