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Upgrade to fibre questions

devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Upgrade to fibre questions

Hi,
since her indoors has joined Netflix, my broadband has been a bit poorly, for updating windows, java, anti-malware, av and surfing the net speed has been greatly reduced.
If I upgrade to unlimited fibre  (38mbps) will this resolve these issues?.
Also my monthly renewal direct debit  date is 25th, for unlimited broadband only @£9.99,
less 75p discount referral discount as below.
"£-0.75 £0.00 25/06/2014 Credit Note Reduction of subscription charges by the referral scheme"
Will I lose this discount?
Lastly, depending on how long it will take to upgrade to fibre, will I be charged twice, ie; £9.99 and £17.49 within the same month? or could I book in advance for upgrade to coincide with renewal date of 25th of the month?.
Thanks in advance.
8 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upgrade to fibre questions

Hi devtaz,
Moving to fibre will certainly help your situation as you're currently syncing at 3.5Mb/s.
The discount you receive is for a referral that you have made, so you will continue to get this.
You will only be charged for one service, so on the day you switch to fibre that is the day you'll pay your new price.
You can make the upgrade request via our member centre, you would need a fibre enabled router that we can provide if needed.
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: Upgrade to fibre questions


Hi,
thanks for your prompt reply.
I have gone for the upgrade, booked for 05/08/2014.
I hope everything works out alright.
Thank you
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Upgrade to fibre questions

It will do, let us know how you get on.
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Upgrade to fibre questions

It'll be fine. I've almost had them install FTTC twice now and the first time went fine I have no doubt it will go fine again next time too.
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: Upgrade to fibre questions

Quote from: Chris
It will do, let us know how you get on.

Thanks for your helpful comments, I will report back and let you know.

Quote from: petecov44
It'll be fine. I've almost had them install FTTC twice now and the first time went fine I have no doubt it will go fine again next time too.


Very reassuring, thank you.
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Upgrade to fibre questions

No problems. If it's AM you might get openreach if PM Kelly communications.
I saw a Kelly van which was stolen being chased by the Police lastnight -was fun to watch.
Openreach engineers are better in my opinion.
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: Upgrade to fibre questions


Thanks for the info.
I did tick 1pm to 6pm, but I left a note in the engineers comments box, "Anytime between 8am to 6pm"

devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: Upgrade to fibre questions

Quote from: Chris
It will do, let us know how you get on.

Hi,
upgrade complete, I am very happy with the speed, so far so good.
I did a speedtest earlier, result as follows;

http://www.speedtest.net/my-result/3669159460
After upgrade;
http://www.speedtest.net/my-result/3669604589
I hope it stays this way, fingers crossed.
Thanks for all the reassuring help and advice, much appreciated.
.