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Upgrade to fibre postponed - indefinitely?

jkerr82508
Grafter
Posts: 62
Thanks: 1
Registered: 25-06-2007

Upgrade to fibre postponed - indefinitely?

Would a staff member please take a look at ticket  #91384013.
My upgrade to fibre was originally booked for the afternoon of 10th September.
At about 2pm on that day I was called by the individual who was tasked with performing the upgrade. He told me that he could not proceed because there were "no open ports in the cabinet".
I called PlusNet and conveyed this information and the ticket was opened.
The last post to that ticket was two weeks ago and it promised an update "soon".
I would like to know what the current status is.
Jim
4 REPLIES
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Upgrade to fibre postponed - indefinitely?

What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jkerr82508
Grafter
Posts: 62
Thanks: 1
Registered: 25-06-2007

Re: Upgrade to fibre postponed - indefinitely?

"Available".
Jim
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Upgrade to fibre postponed - indefinitely?

Hopefully one of the Customer Relations team will see this topic and look to see what is going on.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Upgrade to fibre postponed - indefinitely?

Hi Jim,
I'm sorry for the lack of action you've had on this.
I've moved the ticket you have on your account to a team that will pick up the ticket. Our provisioning team should be in touch over the next few days.
Dan