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Upgrade to Pro

MikeyM
Grafter
Posts: 140
Registered: 06-01-2010

Upgrade to Pro

Afternoon,
I upgraded to pro yesterday and am now enjoying the benefit of full speed downloads  Grin
What I want to know is will I be automatically upgraded to ADSL2+ / 21CN, my exchange is capable.
Any help appreciated.
Thanks
Michael.
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Upgrade to Pro

Hi Michael,
Sorry but I've only just had chance to read your PM Sad
Your account will be moved onto the faster speeds on the 20th (the order was put in during the account upgrade), if you then want the upload speed increasing let me know and I'll place an order for that (can't do it at the moment as there is already an order in progress).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
MikeyM
Grafter
Posts: 140
Registered: 06-01-2010

Re: Upgrade to Pro

Thanks Chris for the excellent service as always.
All the best
Michael.
MikeyM
Grafter
Posts: 140
Registered: 06-01-2010

Re: Upgrade to Pro

Can I just check, will I be cut off for a period on the 20th?
I take it there is an actual physical connection change by BT at the excahnge?
Does my line go back into training for a period of time?
Thanks
Michael.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Upgrade to Pro

Quote from: MikeyM
Can I just check, will I be cut off for a period on the 20th?

There may be a brief period of disconnection but it should only be a couple of minutes.
Quote from: MikeyM
I take it there is an actual physical connection change by BT at the excahnge?

Exactly, yes - it's moving the connection points from one set of equipment to another.
Quote from: MikeyM
Does my line go back into training for a period of time?

I suspect it will do, yes - we usually state 10 working days (as with ADSL Max) however it seems to be a quicker process (3 days or so) on ADSL2.