Upgrade to Pro from 8mb service - No speed change
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- Upgrade to Pro from 8mb service - No speed change
Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:41 PM
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I resently upgraded from the 8mb service to the 20mb service ( taking the pro package in the process).
Whilst on the 8mb service I have been consistently getting a download connection 7616mbps ( router downstream rate). But after 11 days on the pro service and having being migrated to the 20mb ADSL2+ connection I'm still getting exactly the same connection rate. I have been informed that I'm on the ADSL2+ line, but still no response on why I'm not seeing a better download or upload rate.
I have conducted the BT speed test and the results have been posted to this ticket.
The response on this ticket has been most unlike my previous experiences and I'm somewhat disappointed with Plusnet after such a good history with the company.
Hence this is why I'm now posting this on the forum.
Any update would be appreciated.
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:45 PM
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What does https://portal.plus.net/my.html?action=stable_rate say for your current line speed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:47 PM
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:52 PM
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Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:54 PM
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Current line speed:
6500
I have rebooted my router ( did actually leave it entirely off and disconnected for 15 mintues in desperation ).
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:56 PM
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We count do with the stats reported by your router as well: sync speed, attenuation and noise margin.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 10:58 PM
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Note DSL modulation is currently set to Multimode. Have tried other settings, but could not establish a connection with these.
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 11:01 PM
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If you post your router stats we can confirm if that is what's happened to you as well.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 11:06 PM
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Download speedachieved during the test was - 6101 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.0:21.83:66.17 (SBE:NBE:PBE)
WAG320N does not show line attenuation all it does show is:-
Status: Up
Downstream Rate: 7616 Kbps
Upstream Rate: 448 Kbps
--------------------------------------------------------------------------------
PVC Connection
Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
QoS: UBR
PCR:
SCR:
Autodetect: Disable
VPI: 0
VCI: 38
Enable: 1
PVC Status: Up
Re: Upgrade to Pro from 8mb service - No speed change
27-05-2010 11:12 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade to Pro from 8mb service - No speed change
28-05-2010 1:50 AM
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Re: Upgrade to Pro from 8mb service - No speed change
28-05-2010 8:36 AM
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This is a bit, er, odd.
Basically you are on a standard ADSL service on the 21C Network.
However, I've just tried placing an order to upgrade this and it's not letting me despite saying that the service is available in your area. I'll have a chat with Adam and see if he knows some tricks of the trade to get this done for you
Re: Upgrade to Pro from 8mb service - No speed change
28-05-2010 9:14 AM
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I've managed to place your order and have updated your ticket accordingly.
Re: Upgrade to Pro from 8mb service - No speed change
28-05-2010 9:50 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade to Pro from 8mb service - No speed change
28-05-2010 7:28 PM
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Jelv, that linksys link was very useful, confirmed DSL mode.
Thank you all for your help and advice.
--- DSL Information ---
DSL Driver Version: AnnexA version - A2pB023k.d21d
DSL VPI/VCI: 0/38
DSL Status: Showtime
DSL Mode: G.DMT
DSL Channel:
DSL Upstream Rate: 448 Kbps
DSL Downstream Rate: 7616 Kbps
Down up
DSL Noise Margin: 10.7 dB 26.0 dB
DSL Attenuation: 35.0 dB 19.0 dB
DSL Transmit Power: 19.8 dBm 12.3 dBm
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