Upgrade last week now slower than before. Disappointed
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Upgrade last week now slower than before. Disappointed
26-07-2012 10:47 AM
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Router stats show:
ADSL Link Downstream Upstream
Connection Speed 11002 kbps 1176 kbps
Line Attenuation 37.0 db 19.8 db
Noise Margin 6.9 db 6.6 db
Plus net profile shows 9.7
Bt Speedtest shows speed as 5.67
I test this every day and it is always 5 sometning. Prior to upgrade I got 6 something consistently. Line seems stable although I think it disconnected sometime over the weekend.
What to do? Do I juyst remain patient and hope it rights itself to a higher speed? Is there something I can do?
Jean
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 10:50 AM
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Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:09 AM
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Just checked for you and all three profiles are matching - ours is set to 9700 and the BRAS and MSAN at the exchange are both showing 9706. Please let us know if the BT speed test shows anything other than that as we'll need to get it looked at.
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:31 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:36 AM
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Download speedachieved during the test was - 5.39 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.71 Mbps
Disappointed by dowmload speeds, I thought I would get a faster speed than that.
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:39 AM
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Quote from: jelv Are you connected to your router wired or wireless?
Wired
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:52 AM
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Downstream Link Info
Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
37 6.8 1 N/A 2580570 11002
As you can see your SNR is already at 6 so won't drop any lower. The only way you'd get better speeds is to improve the wiring - do you have anything plugged into the line that isn't filtered at all? Is the router plugged into the master socket? Also is the router plugged in via any sort of extension cable?
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 11:59 AM
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@JeanofKinver
Check which Gateway you are on. Unfortunately the Gateway tool need to be updated after the E110 updates so you will need to run a tracert plus.net from a cmd prompt and post that. Then do a Gateway hop by logging into your modem/router interface and Disconnecting the PPP Internet session, pause for it to disconnect, then click on Connect.
Then try another speedtest (you could repeat the tracert and post that. The 2nd line shows the Gateway.)
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 1:19 PM
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Re: Upgrade last week now slower than before. Disappointed
26-07-2012 5:53 PM
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Quote from: Anotherone Eh, me thinks you're knickers are in a twist Matt. The profile is 9.7 but the user is only getting 5.39 - Data transfer issue me thinks!
@JeanofKinver
Check which Gateway you are on. Unfortunately the Gateway tool need to be updated after the E110 updates so you will need to run a tracert plus.net from a cmd prompt and post that. Then do a Gateway hop by logging into your modem/router interface and Disconnecting the PPP Internet session, pause for it to disconnect, then click on Connect.
Then try another speedtest (you could repeat the tracert and post that. The 2nd line shows the Gateway.)
Thanks for seeing what I was griping about, maybe I didn't say it well but it is indeed the data transfer thing being lower than I hoped it might be.
I have followed your instructions to the letter since I have no clue what you are on about but it sounds like you know what you are talking about and I am happy to have someone who knows stuff helping me as I am clueless
This is the tracert thing:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>tracert plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 22 ms 21 ms 35 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192
]
3 21 ms 21 ms 21 ms link1-central10.ptn-gw01.plus.net [84.93.248.192
]
4 21 ms 21 ms 20 ms xe-8-2-0.ptw-cr01.plus.net [212.159.1.32]
5 21 ms 21 ms 21 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
6 33 ms 33 ms 33 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
7 33 ms 37 ms 33 ms if25.pih-lb03.plus.net [212.159.0.17]
8 33 ms 33 ms 33 ms portal.plus.net [212.159.8.2]
Trace complete.
C:\Users\Administrator>
Went into router and did disconnect
Reconnected and now get this:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>tracert plus.net
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 246 ms 439 ms 91 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 21 ms 20 ms 22 ms link1-central10.pcl-gw01.plus.net [84.93.249.0]
4 20 ms 21 ms 21 ms xe-0-2-0.pcl-cr01.plus.net [212.159.1.0]
5 21 ms 48 ms 21 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 21 ms 21 ms 21 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
7 33 ms 33 ms 32 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
8 34 ms 95 ms 42 ms if25.pih-lb03.plus.net [212.159.0.17]
9 33 ms 33 ms 33 ms portal.plus.net [212.159.8.2]
Trace complete.
C:\Users\Administrator>
Speedtest
Download speedachieved during the test was - 8.78 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.71 Mbps
This is more in order with the line profile. I assume that althought it says the line has a max achievable of 21Mbps I can't get that high because of some technical constraints somewhere along the line. I am happy as this time last year I got only about 2MBS until jojo and a support guy who used to phone me helped out and BT came round and tinkered at the green box.
Thank You Another one as your help and very clear instructions made a huge difference.
Jean
Re: Upgrade last week now slower than before. Disappointed
26-07-2012 7:30 PM
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Re: Upgrade last week now slower than before. Disappointed
27-07-2012 12:03 PM
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Quote from: Matt See your point, sorry I missed that from the reply. Worth making sure there's only the one computer on the network and wireless on the router is turned off to see if that makes any difference to the speed test result I'd say.
I disabled all wireless on the router and turned off the other computer before following the advice above. Both computeres are wired to the router. Use the wireless for my pad and mobile phone sometimes.
I have an filtered faceplate NTE5 and only have the home phone plugged in and the cable to the router into the other half of it.
Back in the days of 28.8 modems speeds such as we get today were but a dream. Doesn't mean to say we don't want everything to be faster though does it.
Re: Upgrade last week now slower than before. Disappointed
27-07-2012 12:26 PM
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Re: Upgrade last week now slower than before. Disappointed
27-07-2012 12:58 PM
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If anything changes let me know.
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- Upgrade last week now slower than before. Disappoi...