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Upgrade from TG582 to Hub One?

Posts: 1
Registered: ‎18-02-2015

Upgrade from TG582 to Hub One?

Hi all,

I can't connect a Chromebook or an Ubuntu desktop to my network. After doing some reading, it appears to be a HDCP issue with the router, with no way to fix it.

Is there a way to get an upgrade to a new hub? Happy to pay postage Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 8,904
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: Upgrade from TG582 to Hub One?

Thanks for getting in touch @funkstar and apologies for the delayed response.

You'd need to speak with our Customer Options Team to get a new router as your current one is out of warranty. 

They can be contacted on 0800 013 2632 and are open the following hours

  1. Monday to Friday- 9 am while 6 pm
  2. Saturday - 9 am while 6 pm
  3. Sunday - 9 am while 6 pm

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team