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Upgrade My Broadband

Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: ‎26-02-2013

Upgrade My Broadband

Hi I ma trying to upgrade my BB Package I want to go for the unlimited package of £9.99. I logged into plus net a followed the instructions. Everything seemed to work fine, I accepted terms and conditions, and that was it done. But according to my plus net details it still says i'm on my current package, and not unlimited and I have not recieved any email telling me that I have been upgraded.
Cheers Alex.
3 REPLIES
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Upgrade My Broadband

you won't get an email confirmation, it'll be in your closed tickets.
the switch will occur at your next billing date Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

daviddoc
Grafter
Posts: 35
Thanks: 1
Registered: ‎25-06-2008

Re: Upgrade My Broadband

I am supposed to go unlimited today and on the phone package on the 7th but still on my my old package at the moment
daviddoc
Grafter
Posts: 35
Thanks: 1
Registered: ‎25-06-2008

Re: Upgrade My Broadband

Mine has now changed to unlimited so all ok.