Upgrade Firmware

[#1]

I have followed the guide but my Thomson 585v8  8.2.7.7 will not update. Tried 4 times . Any help please

[#2]

were you connected by wireless or cable

[#3]

Hi BB,
As Jim suspects, if you are using wireless to do this it won't work, you have to do it wired.
Jojo

[#4]

You beat me to it 
For OP's benefit you lose your wireless connection during update hence need for ethernet connection. I've done a few Thomson upgrades and these have never failed using cable but first one I ever tried failed as I didn't know not to try wirelessly.

[#5]

I tried with ethernet cable. It got to 20% then it failed on every occasion. Is it worth the hassle, will it make a difference?

[#6]

Disable any firewall software and anti-virus software on your PC and try again.

[#7]

In my experience it can be rather hit and miss updating the thomsons, I could only get mine to update from a laptop and it had the same av/firewall & settings as the desktop pc that refused to upgrade the router

[#8]

I've upgraded v7 & v8 using XPPro T41 laptop but always remove pcmcia wireless card before starting just in case there's a conflict with cable.

[#9]

Thanks for the advice, but got nowhere. I notice my Interner Protocol settings have changed from obtain address automatically , to a specific set of numbers.Is it ok to reset this. Not sure if my upgrade attempts have caused this ?

[#10]

You almost certainly want to switch the settings back to 'Automatic'.
If you're using a computer that normally connects by wireless then you probably need to disable this while connecting to the router by ethernet cable.

[#11]

Dear Walker 23, Thanks for your advice . Thought Plusnet might have responded , praps busy as usual !!

[#12]

Hi BB,
Sorry didn't get back to you sooner, we're 2 staff down on Digital Care today so having to spread ourselves around a bit more than usual.
Jojo

[#13]

If I ever manage to update the firmware , will it make things more secure and faster. Is it compulsory?

[#14]

HI BB.
The upgrade is to fix issues with wireless connectivity. If you are not having issues then you don't need to upgrade it.
Jojo