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Upgrade F9 Option 1 -> PN Extra

delta3
Dabbler
Posts: 19
Registered: 29-10-2010

Upgrade F9 Option 1 -> PN Extra

Hi
We're currently on Force9 Broadband Premier Option 1 and I have just seen the Plusnet Extra package.  I have a few questions:
1) If we upgrade, do we keep our Force9 (<user>@<domain>.force9.co.uk) email addresses?
2) It appears that the changes would be :

  • lower price (£21.99 down to £17.99, I assume this is the price for Market 2)

  • larger Usage Allowance (13GB up to 60GB)

  • longer Peak Time (8 hrs up to 16 hrs)

  • changed traffic shaping (http://usergroup.plus.net/prodcomp1.php)


Have i missed any changes I need to factor in?
Many thanks
Nick
8 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Upgrade F9 Option 1 -> PN Extra

Welcome to the Forum
You keep the F9 address, and you can carry any other goodies you have (Except the peak/off peak hours) other wise, dont think you have forgotten anything
Superuser
Superuser
Posts: 9,367
Thanks: 690
Fixes: 51
Registered: 06-04-2007

Re: Upgrade F9 Option 1 -> PN Extra

If your exchange has been 21CN enabled you have the option of ADSL2+ ('up to 20Mbps' speeds) on the new product. That is likely to be of benefit only if your current 20CN maxDSL speed is higher than 4Mbps.
David
delta3
Dabbler
Posts: 19
Registered: 29-10-2010

Re: Upgrade F9 Option 1 -> PN Extra

Quote from: pierre_pierre
Welcome to the Forum
You keep the F9 address, and you can carry any other goodies you have (Except the peak/off peak hours) other wise, dont think you have forgotten anything

Thanks for the welcome and info pierre_pierre.  Just what I wanted to hear.
Quote from: spraxyt
If your exchange has been 21CN enabled you have the option of ADSL2+ ('up to 20Mbps' speeds) on the new product. That is likely to be of benefit only if your current 20CN maxDSL speed is higher than 4Mbps.

Thanks spraxyt.  Unfortunately, 21CN looks a fairly long way off where we are, and 4Mbps is above the max speed we've achieved; being out in the sticks, and a fair way from the exchange.
All-in-all, the pros seem to outweigh the cons, so I'm thinking of going for the upgrade. 
Question: I've seen elsewhere in the forum mention of a 1 month trial period.  Does this hold for legacy products (F9 Option 1), and how would we revert if it's no longer available as an option? 
Thanks again.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Upgrade F9 Option 1 -> PN Extra

yes the 1 month does mean you can go back to the legacy
Superuser
Superuser
Posts: 9,367
Thanks: 690
Fixes: 51
Registered: 06-04-2007

Re: Upgrade F9 Option 1 -> PN Extra

If you decide to go for the upgrade (and I see no reason not to) I think letting an agent action it manually is best. The automated system has been known to make a hash of retaining add-ons.  Roll eyes
You could confirm the option to go back with the agent handling the change.
Product changes take place on the next billing date.
David
delta3
Dabbler
Posts: 19
Registered: 29-10-2010

Re: Upgrade F9 Option 1 -> PN Extra

Thanks again for your replies pierre-pierre and spraxyt.  I think I'll be actioning the upgrade (with an agent sounds like a good idea) before the end of the billing period.  I'm sure I'll not need to revert, but like the idea of the option being there.
I've got to confess I have no idea if I've got any add-ons.  What are they? And where would I look to check?  I've searched for 'options' both on the PN site and here, it being a common word - I'm not getting anywhere!  I've also looked at my account details and am non-the-wiser.  I've never referred and have no broadband phone.
Thanks in advance.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Upgrade F9 Option 1 -> PN Extra

have you  or are you using any web space for programs, that used to be free, I still have mine after moving, I am also on a Heritage 240 phone package and have free a me.uk name after the security lapse as well as my free-online one
delta3
Dabbler
Posts: 19
Registered: 29-10-2010

Re: Upgrade F9 Option 1 -> PN Extra

Quote from: pierre_pierre
have you  or are you using any web space for programs, that used to be free, I still have mine after moving, I am also on a Heritage 240 phone package and have free a me.uk name after the security lapse as well as my free-online one

None of the above.  Looks like I've missed out!
Thanks again to you and spraxyt.  I think I'm sorted now.  Smiley
Incidentally, we've just got yet another warning that we've got 2 GB left of Peak Usage before thottling.  This time half-way through the month!  So looking forward to a 60GB allowance.