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Upgrade Charge from BBYW1 to PlusNet Value

paxy
Grafter
Posts: 254
Thanks: 3
Registered: ‎01-08-2007

Upgrade Charge from BBYW1 to PlusNet Value

Hi
One of my referees wants to change from BBYW1 to PlusNet Value.
However when clicking through the screens it wants to charge an 'upgrade fee' of £41.95.
I thought existing customers could move free and also request a 12 month contract?
Can anyone clarify?
Thanks, Paxy
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upgrade Charge from BBYW1 to PlusNet Value

Correct.
The problem is he is still in a 12 month contract so the system wants to charge the contract cancellation charge.
Best thing is to raise a ticket and get it done manually.
paxy
Grafter
Posts: 254
Thanks: 3
Registered: ‎01-08-2007

Re: Upgrade Charge from BBYW1 to PlusNet Value

ok - thanks for the quick reply.  Will get him to do it manually - and assume that there shouldn't be a charge for moving?
Thanks, Paxy
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Upgrade Charge from BBYW1 to PlusNet Value

Well Jim and I both did that in Feb, if they have any extras, they can carry those over to value i.e. free web  space
VileReynard
Seasoned Pro
Posts: 11,060
Thanks: 273
Fixes: 11
Registered: ‎01-09-2007

Re: Upgrade Charge from BBYW1 to PlusNet Value

"Free" web space isn't an extra.
It's part of the standard BBYW package.

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Upgrade Charge from BBYW1 to PlusNet Value

Yes but it isnt part of Value, so if you move from BBYW to value you would loose it if you didnt ask.  I had free web space and still do, when I joined I got 250M allowance