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Upgarding to Linksys EA6350 but not detecting broadband

FIXED
Chipper12
Newbie
Posts: 3
Thanks: 1
Registered: 19-06-2017

Upgarding to Linksys EA6350 but not detecting broadband

I have poor wifi through the house so decided to buy a Linksys EA6350 dual band router. I have connected it directly to my phone line via a splitter but the setup cannot detect broadband.

Can I replace my supplied Plusnet wireless hub in this way or not? I have jumped this stage & gone in directly with 192.168.1.1 but when in there I cannot see any option to enter my plusnet user name.

Just to note that my new Windows 10 laptop could not access the Linksys so had to use my old one.

Thanks

5 REPLIES
Community Veteran
Posts: 1,153
Thanks: 140
Fixes: 26
Registered: 13-08-2015

Re: Upgarding to Linksys EA6350 but not detecting broadband

What are you using for a modem? That is a cable router and does not come with an inbuilt modem.

Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Upgarding to Linksys EA6350 but not detecting broadband

Fix
Chipper12
Newbie
Posts: 3
Thanks: 1
Registered: 19-06-2017

Re: Upgarding to Linksys EA6350 but not detecting broadband

Thanks for the speedy replies, I will try when I get home tonight, I did plug it into the modem but not in any particular order, I will let you know.

Cheers

Chipper12
Newbie
Posts: 3
Thanks: 1
Registered: 19-06-2017

Re: Upgarding to Linksys EA6350 but not detecting broadband

Thanks gents, I disabled the wifi on my Plusnet hub & connected an ethernet cable from that into the Linksys, did a reset & went through the automated setup with no issues.

Now we have wifi in the garden, so much better - thank you

Moderator
Moderator
Posts: 16,571
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Registered: 06-04-2007

Re: Upgarding to Linksys EA6350 but not detecting broadband

Moderator's note by Mike (Mav): I have changed the fix to @Gel as per message #3.

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