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Up load speed lower than expected - where should I be checking.

Dan_the_Van
Grafter
Posts: 296
Thanks: 1
Registered: 25-06-2007

Up load speed lower than expected - where should I be checking.

My upload speed has dropped to around 0.18 Mbps

My current router (TG585 v7) stats are:-
Uptime: 0 days, 19:51:45
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 224 / 2,912
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.0 / 18.0
Line Attenuation (Up/Down) [dB]: 27.5 / 50.0
SN Margin (Up/Down) [dB]: 6.0 / 15.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 11 / 0
FEC Errors (Up/Down): 0 / 3,057
CRC Errors (Up/Down): 0 / 33
HEC Errors (Up/Down): 0 / 32
If I rest the router the speed go back to:-
Uptime: 0 days, 0:00:42
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,200
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 27.0 / 49.0
SN Margin (Up/Down) [dB]: 23.0 / 12.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
The problem returns after a while.
SN Margin would usually be (Up/Down) [dB]: 23.0 / 12.0 I am currently getting SN Margin (Up/Down) [dB]: 6.0 / 15.0
So is this a IP profile issue or something I need to look at?
Thanks
Dan.

3 REPLIES
Community Veteran
Posts: 38,441
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Up load speed lower than expected - where should I be checking.

Something you need to look at.
Does the low upstream resync happen when the phone rings
Dan_the_Van
Grafter
Posts: 296
Thanks: 1
Registered: 25-06-2007

Re: Up load speed lower than expected - where should I be checking.

Just been using the phone I have a faint very intermittent crackling on the line, which is not good news.
Time to go through the motions of proving its not my wiring that is causing the issue (again)  Cry
The line has not been the same since copper thieves took a hacksaw to it, we now have an extra connection or two on the line to the exchange.
Dan.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Up load speed lower than expected - where should I be checking.

If you are hearing crackling on the line then it is going to be something that we do need to look into. I'd certainly do the internal checks first and if it's still apparent then I'd raise a fault at http://faults.plus.net