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Up Stream noise doubled

HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Up Stream noise doubled

Do my connection need a kick. PPOA disconnected and now my upstream has been halved and the noise margin doubled.
Can some one take a look please?
13 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Up Stream noise doubled

Can you try a resync and see if it fixes it as it could well have been a resync when there was a burst of upload noise
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
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Registered: 05-04-2007

Re: Up Stream noise doubled

I'm taking a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
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Registered: 05-04-2007

Re: Up Stream noise doubled

I can see that you're syncing at 440 on the upstream and the SNR has indeed increased quite a lot. I've just submitted an SNR reset which should take effect within the next couple of hours and reset your line.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
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Re: Up Stream noise doubled

Can you try a disconnect, then reboot the router, then reconnect when you're available and see if the upload speed changes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Up Stream noise doubled

Why would the upload speed change with a PPP drop
Community Gaffer
Community Gaffer
Posts: 17,646
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Registered: 05-04-2007

Re: Up Stream noise doubled

It won't, error on my part. I've corrected my previous post.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Up Stream noise doubled

Chris I have Tried disconnecting and rebooting but upload snr is still 25db.  Line seems Ok.
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Up Stream noise doubled

Speed results
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Up Stream noise doubled

I'm going to suggest you open a fault on this as I've checked the line and it's still showing as uncapped upload but something obviously isn't right. Can you go through https://faults.plus.net and I'll point someone in this direction.
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 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
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Registered: 01-01-2012

Re: Up Stream noise doubled

Hi there.
I've tried to poke some things in order to get your upload speed back to normal.
Unfortunately it won't complete until Monday but keep a eye on your speeds on Monday and fingers crossed they should increase.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Up Stream noise doubled

Ok I won't raise a fault just yet then. Just changed from BT HUb4 back to pulsate and it is just the same.
I'll see how things go.  Stats from router
DSL Connection
Link Information
Uptime: 0 days, 0:03:29
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 14,770
Data Transferred (Sent/Received) [MB/MB]: 1.04 / 19.62
Output Power (Up/Down) [dBm]: 12.3 / 0.0
Line Attenuation (Up/Down) [dB]: 16.2 / 30.0
SN Margin (Up/Down) [dB]: 28.8 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 140
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 8
HaresEar
Grafter
Posts: 123
Registered: 02-10-2013

Re: Up Stream noise doubled

No change my end Chris. I'll raise a fault tomorrow.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
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Registered: 05-04-2007

Re: Up Stream noise doubled

Hmm thanks, I was hoping that would do the trick.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff