cancel
Showing results for 
Search instead for 
Did you mean: 

Unusually low SNR Margins today causing frequent disconnects

petezx9
Newbie
Posts: 9
Thanks: 2
Registered: ‎16-03-2016

Unusually low SNR Margins today causing frequent disconnects

Up until today, my SNR Margin has been about 6db which is usually enough for a stable connection but today I have been having frequent disconnects. Once disconnected, my router (Asus DSL AC55U) won't reconnect forcing me to reboot the router, at least 10 times already today. I have seen SNR Margin figures between 1.9 and 3.4 today, not the usual 6. The router also reports downstream rates of 13-14mbps which I really don't think my line can sustain.

I've attached a screenshot from my router.

 

Any ideas?

 

 

 

2 REPLIES 2
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Unusually low SNR Margins today causing frequent disconnects

Hi @petezx9

 

I've raised your SNR on our side to 6dB. Please can you restart the router and let us know how it goes.

petezx9
Newbie
Posts: 9
Thanks: 2
Registered: ‎16-03-2016

Re: Unusually low SNR Margins today causing frequent disconnects

Router logs say ADSL line went down at 12:15 and again at 12:19 which I presume was following adjustments at your end.

SNR margin currently now at 6.4, downstream rate at 11.6, speedtest.net rate is 10.

I'll do a proper reboot tonight, but it already looks better thanks.