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Unusual Slow Speed

valart
Grafter
Posts: 418
Thanks: 1
Registered: ‎09-10-2007

Unusual Slow Speed

I have been used to fairly slow speed where I am situated in my area something to do with the distance away from the exchange so I have been told,but the last few days my internet as been a bit slower,I did a speed test and my download speed is 0.8mb and upload speed is 0.4 can someone check that it is just a passing problem.
3 REPLIES 3
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Unusual Slow Speed

What is your normal speed?
Can you post the Further Diagnostics bit from here once you've run the speed test http://speedtest.btwholesale.com/ ?
valart
Grafter
Posts: 418
Thanks: 1
Registered: ‎09-10-2007

Re: Unusual Slow Speed

I did the test and the down load speed was 5.17 upload speed was 0.86 and they could not find any problem with my speed and the problem could be down to a overload of traffic,I must admit my speed seems to be better today.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Unusual Slow Speed

Hi,
I'm really sorry to hear that you've been having problems with your broadband speeds.
Please let us know if the drop in speeds happens again and we would be more than happy to get this investigated further for you.