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Unusable speeds, timeouts & disconnects after returning from vacation

chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Unusable speeds, timeouts & disconnects after returning from vacation

I've been away for 3 months and returned 2 days ago. I dunno the issue, but since switching the router back on my speeds have been fluctuating between slow and dial-up. To the point where websites are just constantly timing out.
It has sped up intermittently only to disconnect completely
I've went through all the usual checks.
here are my results

13 REPLIES
JayG
Pro
Posts: 932
Thanks: 72
Fixes: 3
Registered: 30-10-2011

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Check your PlusNet Current Line Speed (log in required) - it may still be asleep after your holiday.
chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Asleep?
It's coming up as 6.5meg
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Unusable speeds, timeouts & disconnects after returning from vacation

I can't find any obvious issues that'd be causing these slowdowns, so I'd suggest completing the faults checker so we can take a more detailed look.
Is it possible that any of your devices etc are updating/downloading updates in the background?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Faults checker?
Definitely not a case of downloading updates. Already checked that. Also tried my laptop at my mothers house (two streets away, also plusnet) and it was top speed
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: Unusable speeds, timeouts & disconnects after returning from vacation

See the sticky at the top of the forum  - this one  http://community.plus.net/library/broadband/broadband-faults-guide-i-have-a-fault/
Do the top bit then screoll down to where it says how do I report a fault
I think that is the one he means
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Sorry, yes. From the look of the account you'd started the faults checker already at https://faults.plus.net - if you can complete that we'll pick this up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Any further forward with this?

This is a nightmare. I kept paying this while I was away to avoid hassle when I got home, yet I've ended up with completely unusable broadband for a week. It's took me 10 minutes just to get the page to load to post this
chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Anyone?..................
Bueller?..................
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Did you complete the faults checker as Chris asked in post 12?
How do I report a fault and what will Plusnet do to resolve it?
"In the first instance, it is really important that complete the above checks. Once complete, it would be best completing the Broadband Fault Checker. Our Faults Team will then take a look at the condition of your line from when you reported the fault to us. We can see information such as:..........."
Post the full stats from your router - have you tried the silent line test 17070 option2  with a corded phone
Are you connect by ethernet to the router and is the router connected to the test socket
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Quote from: cedlor
Are you connect by ethernet to the router and is the router connected to the test socket

.....to the test socket via a filter Wink
Have you tried another filter btw? Is everything plugged in via filters?
chrisharkins1
Dabbler
Posts: 15
Registered: 13-02-2012

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Yeah, I completed the faults checker
I did everything bar the thing with the wired phone because i dont have one
Tried a different router, a different splitter, ethernet via test socket, updated firmware on router. Everything. To no avail
Speed did jump up to six meg for about half an hour earlier. But it's right back to 0.1meg now
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Unusable speeds, timeouts & disconnects after returning from vacation

Do you have a cordless phone then? If you have no phone at all, you need to borrow one, preferably corded or buy a cheap corded one, to check the phone line for noise. If the line is noisy, and it may be intermittent that will mess up the broadband in the way you are describing and you will need to report a phone fault if there is noise (not mentioning broadband).
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Unusable speeds, timeouts & disconnects after returning from vacation


There have been a fair few drops over the last week or so.
The line is in sync at Speed:  448 8128
Errors are extremely low, mean time between errors very high. Really good quality line. IP Profile is at 7000 (I'd expect this to increase very slightly to 7150 over the next few days).
Your exchange does have quite a few 'hot' paths, but the one you're on isn't showing any congestion at all.
I'm going to have to let our faults team look in to this further as I can't see anything causing the problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff