Unusable speeds, timeouts & disconnects after returning from vacation
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Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 10:07 AM
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It has sped up intermittently only to disconnect completely
I've went through all the usual checks.
here are my results
Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 10:32 AM
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Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 10:39 AM
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It's coming up as 6.5meg
Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 10:52 AM
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Is it possible that any of your devices etc are updating/downloading updates in the background?
Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 12:10 PM
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Definitely not a case of downloading updates. Already checked that. Also tried my laptop at my mothers house (two streets away, also plusnet) and it was top speed
Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 12:44 PM
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Do the top bit then screoll down to where it says how do I report a fault
I think that is the one he means
Re: Unusable speeds, timeouts & disconnects after returning from vacation
12-08-2015 12:59 PM
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Re: Unusable speeds, timeouts & disconnects after returning from vacation
16-08-2015 8:02 PM
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This is a nightmare. I kept paying this while I was away to avoid hassle when I got home, yet I've ended up with completely unusable broadband for a week. It's took me 10 minutes just to get the page to load to post this
Re: Unusable speeds, timeouts & disconnects after returning from vacation
17-08-2015 2:26 PM
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Bueller?..................
Re: Unusable speeds, timeouts & disconnects after returning from vacation
17-08-2015 4:04 PM
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How do I report a fault and what will Plusnet do to resolve it?
"In the first instance, it is really important that complete the above checks. Once complete, it would be best completing the Broadband Fault Checker. Our Faults Team will then take a look at the condition of your line from when you reported the fault to us. We can see information such as:..........."
Post the full stats from your router - have you tried the silent line test 17070 option2 with a corded phone
Are you connect by ethernet to the router and is the router connected to the test socket
Re: Unusable speeds, timeouts & disconnects after returning from vacation
17-08-2015 4:12 PM
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Quote from: cedlor Are you connect by ethernet to the router and is the router connected to the test socket
.....to the test socket via a filter
Have you tried another filter btw? Is everything plugged in via filters?
Re: Unusable speeds, timeouts & disconnects after returning from vacation
17-08-2015 8:30 PM
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I did everything bar the thing with the wired phone because i dont have one
Tried a different router, a different splitter, ethernet via test socket, updated firmware on router. Everything. To no avail
Speed did jump up to six meg for about half an hour earlier. But it's right back to 0.1meg now
Re: Unusable speeds, timeouts & disconnects after returning from vacation
17-08-2015 10:25 PM
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Re: Unusable speeds, timeouts & disconnects after returning from vacation
18-08-2015 11:12 AM
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There have been a fair few drops over the last week or so.
The line is in sync at Speed: 448 8128
Errors are extremely low, mean time between errors very high. Really good quality line. IP Profile is at 7000 (I'd expect this to increase very slightly to 7150 over the next few days).
Your exchange does have quite a few 'hot' paths, but the one you're on isn't showing any congestion at all.
I'm going to have to let our faults team look in to this further as I can't see anything causing the problems.
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