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Unusable slow speed after FTTC upgrade

dgs
Newbie
Posts: 4
Registered: ‎20-02-2009

Unusable slow speed after FTTC upgrade

BT Openreach have today completed a fibre install and the engineer claimed the speed to be 69Mbps (Estimated 60.4Mbps) but when testing myself or various PC's/Laptops, etc connected with Ethernet cable to the PlusNet supplied router and I getting speed of under 0.25Mbps with webpages taking an age to load.
Prior to the fibre install an intermittent fault reared it's head again for the third year running resulting in a noisy line and sync speed dropping over a matter of days from 6.5Mbps to 0.25Mbps so does someone need to perhaps reset the line before I can get the full speed.
The BT engineer who visited today was very good and found two faults that had been missed by countless engineers previously and the telephone line is now silent with no crackle.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Unusable slow speed after FTTC upgrade

Hi there,
I've just update the profile on our systems which should show an increase in speeds pretty much straight away for you.
Any issues further issues just let me know.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team