Unstable service - alternative product? Changed title from original post re 220V
Hi Mike,
The only reason that should ever happen is if the router is not connecting, sounds obvious I know but we do need to look at the basics first. When you say you wish to perform a comparison speed test are you referring to trying both lines at once to compare them to each other? Otherwise I would assume that you mean that you wish to try connecting with the 220V then the speed touch on the same line to see how they compare.
If it is a case of the latter I would advise you to go straight to the link for 'broadband connection' when you get redirected to the speed touch home page then clicking 'view more' next to internet connection and making sure you have the correct login details entered.
Alternatively if you take a look at the top of the router and see that the broadband light is out you may not have it connected to the line correctly so please check the physical connections according to what we sent you. If however you are trying to test both lines at once and are having problems it could just be that the original line has been disconnected.
The only reason that should ever happen is if the router is not connecting, sounds obvious I know but we do need to look at the basics first. When you say you wish to perform a comparison speed test are you referring to trying both lines at once to compare them to each other? Otherwise I would assume that you mean that you wish to try connecting with the 220V then the speed touch on the same line to see how they compare.
If it is a case of the latter I would advise you to go straight to the link for 'broadband connection' when you get redirected to the speed touch home page then clicking 'view more' next to internet connection and making sure you have the correct login details entered.
Alternatively if you take a look at the top of the router and see that the broadband light is out you may not have it connected to the line correctly so please check the physical connections according to what we sent you. If however you are trying to test both lines at once and are having problems it could just be that the original line has been disconnected.
Hi again Mike,
I'm not sure if you still have the 220V plugged in at present but it appears that the problems may be more related to stability than anything else as a number of short connections have been logged over the past 24 hours which may have lower connection profile being set against your line which is pushing the speeds down to around the 1.2mb levels you mention.
You seem to have had your longest connection between 18:37 on the 20th up until 10:59 today so if the speed touch router was connected during that time it may be your best bet. To help things along I have performed an SNR (signal to noise ratio) reset. This should restart the 10 day line training period and set a new maximum stable rate which should be higher than the current 1440kbps and more towards the 1500mbs we would expect for your line, bear with us as this should lead to some improvement over that period for you, once this has done a better line profile should be achievable for you
I'm not sure if you still have the 220V plugged in at present but it appears that the problems may be more related to stability than anything else as a number of short connections have been logged over the past 24 hours which may have lower connection profile being set against your line which is pushing the speeds down to around the 1.2mb levels you mention.
You seem to have had your longest connection between 18:37 on the 20th up until 10:59 today so if the speed touch router was connected during that time it may be your best bet. To help things along I have performed an SNR (signal to noise ratio) reset. This should restart the 10 day line training period and set a new maximum stable rate which should be higher than the current 1440kbps and more towards the 1500mbs we would expect for your line, bear with us as this should lead to some improvement over that period for you, once this has done a better line profile should be achievable for you
Having waited the suggested 10 days I now find that I am again experiencing poor speeds. During one speed test about 8 days ago I did see 1.4Mbps download but on 3/4/2010 during the day only achieved 0.3Mbps - today at at 0620 0.9Mbps - results here - 
Nothing has been changed within the home setup during this period - what is the next step to achieving something approaching the 2Mb that was suggested I might see?
thanks Mike
Nothing has been changed within the home setup during this period - what is the next step to achieving something approaching the 2Mb that was suggested I might see?
thanks Mike
Didn't know you would have to swop routers 
The downstream attenuation of 62dB shows you have a long line to the exchange, the default noise margin is set at 6dB so your downstream nm is 8.3dB perhaps due to some noise or changing routers however as long as the line is stable and there are no more resyncs as happened before then that figure should get lower in a few days.
For some reason Line coding is Trellis Off I would have thought with the 62dB attenuation figure that Trellis would have been On as it usually benefits speed on the longer lines, maybe it's because you are on a Max ADSL product and not fixed speed.
Don't know if you can get Trellis switched On you would need to ask Plusnet who may need to contact BT.
You should be able to get an IP profile of 1250Kbps once your sync rate gets above 1440Kbps, to get a 1.5 IP profile the sync rate would need to be over 1728Kbps hard to say whether that would lead to a stable connection.
You could be better off with a fixed speed 2Meg connection (2272Kbps Down and 288kbps Up) if you have regular resyncs with the Max ADSL BB product as time goes on.
The downstream attenuation of 62dB shows you have a long line to the exchange, the default noise margin is set at 6dB so your downstream nm is 8.3dB perhaps due to some noise or changing routers however as long as the line is stable and there are no more resyncs as happened before then that figure should get lower in a few days.
For some reason Line coding is Trellis Off I would have thought with the 62dB attenuation figure that Trellis would have been On as it usually benefits speed on the longer lines, maybe it's because you are on a Max ADSL product and not fixed speed.
Don't know if you can get Trellis switched On you would need to ask Plusnet who may need to contact BT.
You should be able to get an IP profile of 1250Kbps once your sync rate gets above 1440Kbps, to get a 1.5 IP profile the sync rate would need to be over 1728Kbps hard to say whether that would lead to a stable connection.
You could be better off with a fixed speed 2Meg connection (2272Kbps Down and 288kbps Up) if you have regular resyncs with the Max ADSL BB product as time goes on.