cancel
Showing results for 
Search instead for 
Did you mean: 

Unstable Internet

247Evans
Newbie
Posts: 2
Registered: 17-07-2017

Unstable Internet

Hi,

 

My internet and router were setup 5 days ago (on the 12th) and although i was informed that it may take a few days for the internet to settle down its been getting worse and worse.

 

For the first few days it was manageable but now we can barely have 2 devices doing anything at the same time without there being major slowdown for both.

The weird thing is when i check the data rates when i log into the router they are on par with the previous supplier at the same address.


 

To give an example when downloading (from the same place) i would download somewhere between 4-5mbs with the previous supplier but now i dont even manage 1mbs. To make matters worse if i am downloading anything every other device suffers and this was not the case with the previous supplier.

 

Please help.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Unstable Internet

Sorry to hear you're having issues.

If you can PM us your username we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
247Evans
Newbie
Posts: 2
Registered: 17-07-2017

Re: Unstable Internet

I am part of a Uni household who pays for a bills package, the ISP for the bills package is yourselves but i have not been provided with the login details.

Can i PM you my address?

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Unstable Internet

Sure thing. Feel free to PM me.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 10,006
Thanks: 1,540
Fixes: 19
Registered: 22-08-2007

Re: Unstable Internet

Are all the devices wifi connected?

What are they trying to do concurrently?

Do you have admin access to the router?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


 

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.