Unlimited from Plusnet. Available to all from Wednesday 19th December ?

[#1]

Quote from: Chris

Quote from: jelv Will the Pro add-on be available on the new accounts? Yes, it's available as an add-on for £5 per month. Some people may not find it's required though unless you want all traffic in the top 2 queues.

But if this is an Unlimited product, and as Bob has stated, OFCOM are a little tetchy if there is traffic management, a user has no need for the Pro add-on as a user can expect everything to operate at line speed, which is quite amazing. Understood why streaming video and Voip would need prioritisation though.

[#2]

Hi
For customers who are out of contract; to get the new unlimited plan (non-fibre) at the reduced rate, do we need to contract again for another 12 months?
If not then who qualified for which rate? 🙂
I'm effectively in a Market 1 area as the only LLU supplier on my exchange is CWP TalkTalk which I believe Plusnet do not use.
Kind Regards
Simon

[#3]

Will the contracts be set in stone or will it be possible to move up or down between essentials and unlimited?
And similarly up or down between essentials fibre and unlimited fibre?

[#4]

it's my job to ensure our tm is compliant with asa/ofcom.  I also believe we are offering management that benefits customers.  I.e. Prioritisation of time sensitive traffic over less sensitive traffic without making customers feel like their downloads are being limited.

[#5]

That's what I said.

[#6]

Quote from: SimonZerafa

For customers who are out of contract; to get the new unlimited plan (non-fibre) at the reduced rate, do we need to contract again for another 12 months?

Yes
Without a contract you would be stuck with the non contracted price  - not really a good idea

[#7]

Quote from: Oldjim

The situation is that moving to the new package would trigger a new 12 month contract and you would lose your existing discounts

I currently receive a 'Retention Offer' discount since last summer.  I'm on a monthly contract.  I understood the discount is only for 1 year.
If I wanted to move to the new Unlimited 12 month contract, or non-contract product, would I have to repay the discount I have already received ?

[#8]

Why is Fibre broadband standalone is 18 months contract not 12 months ?

[#9]

Quote from: Un

As an afterthought, Everything is quoted as excellent maximum download speeds - but what is the maximum likely upload speed available on fibre?

20Mbps on the Unlimited package. Throughput-wise that will probably max out around the ~19Mbps mark.

Quote from: SimonZerafa

For customers who are out of contract; to get the new unlimited plan (non-fibre) at the reduced rate, do we need to contract again for another 12 months?

Yes. The non-contract option is also available although the monthly subscription will be £2.50 more.

Quote from: SimonZerafa

I'm effectively in a Market 1 area as the only LLU supplier on my exchange is CWP TalkTalk which I believe Plusnet do not use.

No we don't.

Quote from: billnotben

Will the contracts be set in stone or will it be possible to move up or down between essentials and unlimited? And similarly up or down between essentials fibre and unlimited fibre?

As I understand it you'll be able to move between them and preserve any contract you currently have.

Quote from: zzZzz

Quote from: Oldjim The situation is that moving to the new package would trigger a new 12 month contract and you would lose your existing discounts I currently receive a 'Retention Offer' discount since last summer.  I'm on a monthly contract.  I understood the discount is only for 1 year. If I wanted to move to the new Unlimited 12 month contract, or non-contract product, would I have to repay the discount I have already received ?

You wouldn't have to repay anything but you'd lose the discount.

Quote from: goldenadsl

Why is Fibre broadband standalone is 18 months contract not 12 months ?

That's a business decision. We're contracted at 12 months with the Wholesaler I believe. I think BT Retail's fibre offerings are 18 months too. The current Plusnet fibre products are the same.

[#10]

I signed up to the Fibre Extra package (broadband only) last month at 250GB usage.  Set up is scheduled on the 31st December.  Will the 250gb be my usage for the 18 months, or will I be moved onto this unlimited usage (My usage resets on the 28th of each month)?  

[#11]

Quote from: Bob

There are no rate limits. I've been testing the new profile for a while now and aside from congestion outside of our network everything ran at line speed.

I'm not quite sure what you mean by "line speed".  There have always been throttles called "profiles" applied and a persistent problem where the "profile" applied by Plusnet fails to keep up with the BT one.  So is the Plusnet Profile abolished for the unlimited package or does it now manage to keep pace with the BT one or should it be "there are no rate limits except where Plusnet cannot keep up with events"? 

[#12]

Rate limits were where we limited the speed of a particular traffic type to a max throughput.  I.e. when we limited P2P to 2Mb at certain times of day.
Line profiles are different, these are where we set a speed for each individual customer based on what BT have told us their line can support.  We need these to make traffic prioritisation decisions.

[#13]

Sorry for again asking what may have been answered throughout thread:
I'm on ADSL2+ and have recently (as of 29th Nov) moved from Plusnet Extra with 60Gb at £17.99 to Plusnet Premium with included 120GB bandwidth at £19.99 a month.
Will the unlimited option be available to me and if so how much would it be per month?
If I request to change via Customer Support on the 19th, would I switch at the next billing point (29th December)
As I say, sorry if the answers are inferred or are blindingly obvious elsewhere. 

[#14]

Quote from: Timalay

I signed up to the Fibre Extra package (broadband only) last month at 250GB usage.  Set up is scheduled on the 31st December.  Will the 250gb be my usage for the 18 months, or will I be moved onto this unlimited usage (My usage resets on the 28th of each month)?

Im in the same boat.  My Fibre upgrade takes place on the 27th Dec.  Plusnet obviously knew that this change was going to take place from the 19th, so why cant this change to unlimited be automatically  applied to people whos "New" accounts take place after the 19th.  I dont want to ring up and change my account before my fibre installation takes place, because knowing my luck it will mess with the original order and I will end up with no fibre on the 27th!

[#15]

Quote from: goldenadsl

So are plusnet unlimited is TOTAL TRUELY UNLIMITED ?

Yes, as Bob Pullen said:

Quote from: Bob

There's no FUP...