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Unlimited fibre speed

IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Unlimited fibre speed

Hi,
I had unlimited fibre installed at 1pm today, I have just checked the download speed and it is only 3.1MBPS, and thats the same as when I was on normal ADSL broadband....I was stated the speed I would receive was 55MBPS(I assumed it would be nearer to 15MBPS).
The only reason I went for fibre is due to the speed and it appears that its no faster, Can someone please shed some light on this as im a bit perplexed.
Thanks
31 REPLIES
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Unlimited fibre speed

Current line speed here needs updating https://portal.plus.net/my.html?action=data_transfer_speed
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Thanks,
So what does that mean for me Oldjim?
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Unlimited fibre speed

It means that the Plusnet profile won't have increased if it is the same as with ADSL - what does it actually say as the current line spoeed
You can either phone or wait for it to be picked up tomorrow
Of course it may well sort itself out by the morning
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Hi Jim,
Ive just checked again with the BTW speed test and here are the results -
Download speed (mbps) - 2.81
Upload speed (mbps) - 12.81
Ping Latency (ms) - 32.75
Ivan
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Unlimited fibre speed

I'm taking a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Thanks Chris,
I look forward to your reply.
Kind Regards,
Ivan
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Unlimited fibre speed

Give it 5 minutes and if you're not seeing a better speed try logging in to the router and disconnect/reconnect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Hi Chris,
Im currently at work (till 5.30 and it will be peak usage time) so is there any way that you can check the speed I am getting remotely?
Ivan
dick:quote
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Unlimited fibre speed

Only the speed you are connected at, not the throughput. You're connected at just under 65Mb so I'd expect around 55Mb on speedtests.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

ostcode:
Phone exchange:
WHITWELL
Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-11-29 19:11:57
Current line speed:
63.8 Mb
Ive just checked this but last nite it was 3.2MB on that. Should I see what the speed is again when I get home around 6pm.
The speed it shows of 63.8MB, that is for my address(6 queen street) and not my current location (work) as i know my work speed is about 80mb.
Ivan
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Just got my wife to run a BTW performance test.
Download speed(mbps) -17.97
Upload Speed(Mbps) - 12.38
Ping Latency(ms) - 45.38
and a 2nd time just for a safety
download speed - 18.32mbps
upload speed - 12.47mbps
ping - 33.50ms
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Unlimited fibre speed

Is she running the tests wirelessly?
Community Veteran
Posts: 6,366
Thanks: 490
Fixes: 45
Registered: 30-07-2007

Re: Unlimited fibre speed

Is that wireless or wired ?
Needs to be a wired test to get accurate results , too many factors can affect wireless speeds.
AndyH beat me to it
IvanC86
Grafter
Posts: 31
Registered: 20-12-2013

Re: Unlimited fibre speed

Haha 2 for the price of 1!
yes thats wireless.....without sounding crass I cannot be arsed trying to explain to her how to wire the connection to the pc from the other side of the room. Id rather try and do it when i get home at 6!
"you can take a horse to water but you cant make it drink" comes to mind!