Unlimited: Throttled @ 60GB?
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Unlimited: Throttled @ 60GB?
15-01-2013 1:30 PM
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All was going fine until last night, when my usage reached 60GB. At this point the download speed went into 'limp mode', just like it used to on my previous non-unlimited product.
The Unlimited FAQ says there are no caps, no throttling and no FUP. Is it coincidence my connection has severely slowed down at 60GB - or does the FAQ need updating?
Re: Unlimited: Throttled @ 60GB?
15-01-2013 1:34 PM
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Re: Unlimited: Throttled @ 60GB?
15-01-2013 1:35 PM
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Re: Unlimited: Throttled @ 60GB?
15-01-2013 1:46 PM
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We can't see any reason for this slow down at all.
You are profiled correct on our systems and there's no obvious reason for any slow down. Are you still seeing poor performance?
Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:09 PM
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Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:12 PM
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Quote from: Oldjim The first question is when did you move to unlimited as the changeover happens on the first billing date after you request the change
Sorry Jim, I should have anticipated that question having worked in IT support It's been active since the 5th Jan.
Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:14 PM
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http://speedtest.btwholesale.com
Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:50 PM
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Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:53 PM
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(editted typo)
Ex-Broadband Service Manager
Re: Unlimited: Throttled @ 60GB?
15-01-2013 2:57 PM
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Re: Unlimited: Throttled @ 60GB?
15-01-2013 3:02 PM
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Quote from: Jameseh Would you mind running a BT Speedtest to see what values you are given there?
http://speedtest.btwholesale.com
Broadband Speed Test Results
Download Speed (Mbps): 1.94
Upload Speed (Mbps): 0.36
Ping Latency(ms): 35.00
Re: Unlimited: Throttled @ 60GB?
15-01-2013 3:15 PM
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You will get something like this
Re: Unlimited: Throttled @ 60GB?
15-01-2013 3:19 PM
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It'll take up to 3 days for it to pick back up again (20cn) but after that all should be well.
Mystery solved.
Re: Unlimited: Throttled @ 60GB?
15-01-2013 3:22 PM
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Download Speed
1.96 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: Unlimited: Throttled @ 60GB?
15-01-2013 3:23 PM
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Quote from: Jameseh The IP Profile is 2000Kbps (this is set by BT).
It'll take up to 3 days for it to pick back up again (20cn) but after that all should be well.
Mystery solved.
Solved? Not sure about that.
Why did the BT Profile get set to 2MB at the same time as he moved across? It smacks of a spurious order being set to BT regarding the provisioning and we know that has been happening on 21CN.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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