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Unlimited Fibre

birkenshaw
Newbie
Posts: 9
Registered: 29-04-2013

Unlimited Fibre

Right, question time.
I had my fibre installed today by openreach engineer, all went well no problems at all except.......
The engineer did a check on the speed from the green cabinet, and was getting 80 Mbps download and 20 Mbps upload, however when checking on wired PC using speedtest.net  the readings were 6.62 Mbps download and 17.43 Mbps upload. It looks like the upload has improved (used to be 0.38Mbps)
So what has gone wrong?
Does it take time to settle, the engineer did not have an answer, he then checked the speed to the modem and that was also showing 80Mbps download and 20 Mbps upload, so it seems like the fault is after the modem.
I also tried on my tablet (wifi) and Laptop (wifi) and getting the same speed results.
Anyone any ideas?
5 REPLIES
Superuser
Superuser
Posts: 6,641
Thanks: 733
Fixes: 52
Registered: 30-07-2007

Re: Unlimited Fibre

Your Plusnet account hasn't quite caught up with the change to Fibre. Your Plus net line speed is still set to the value it was on ADSL.
You could either try giving CSC a call or wait until tomorrow when I'm sure one of the DC team will sort it out.
birkenshaw
Newbie
Posts: 9
Registered: 29-04-2013

Re: Unlimited Fibre

Thanks for that, I can work out the Customer Service Centre but what is DC?
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Unlimited Fibre

Digital Care team!
Geoff,
York.
Superuser
Superuser
Posts: 6,641
Thanks: 733
Fixes: 52
Registered: 30-07-2007

Re: Unlimited Fibre

Quote
but what is DC

Yes, sorry about the acronym, I assumed that since you weren't entirley new to the forums that you would know. The DC team is a group of PlusNet staff, of which one of their responsibilities is to monitor these forums. Whilst this forum is not an official support channel the team do help whenever they can. Be aware though, that they only work Mon-Fri 9-5 whereas the CSC is 24/7. 
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Unlimited Fibre

Hi birkenshaw,
I've checked your profile and that has now matched itself to your sync speed last night.
Is there an improvement for you?Huh