Unlimited Fibre Installed 08/05 - Speeds Poor So Far
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Unlimited Fibre Installed 08/05 - Speeds Poor So Far
09-05-2013 6:41 PM
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Wondering if somebody can help. I had fibre installed yesterday and the engineer who installed it said my cabinet is capable of full 80/20 and I should receive very near that. I was estimated 69mb download when I signed up for fibre. However, after running numerous speed tests over the past two days I haven't got anywhere near that. I am mainly sitting around 14/15mb download so far. Is this a fault my end or your end? Is it not a fault at all and is this my line adjusting to the fibre?
Also, there is contradicting information being given out from you guys. In the leaflet you gave me with the router it says that for the first 10 days my speed will fluctuate and this is normal while my line adjusts. However, looking through the forum, this information seems to be incorrect where fibre is concerned. Also, in the leaflet it also says that I should restart my router 3 or 4 times in this 10 day period but after looking through the forums it also says that you shouldn't reboot it.
Can somebody look into this for me please? Quite disappointed so far. I don't expect to reach 70/80mb all the time but 14/15mb is not acceptable in my eyes. If this is just my line adjusting then that's fine but after looking through the forum this doesn't seem to be the case.
Below is my latest test from the btwholesale site.
Quote 1. Best Effort Test: -provides background information.
Download Speed
14.71 Mbps
0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.71 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
9.48 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 9.48Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Lastly,
Quote the acceptable range of speedsis 16 Mbps-77.44 Mbps
How on earth would 16mb be acceptable on a line that should be producing near 77mb?
Any help would be greatly appreciated.
Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
09-05-2013 6:50 PM
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Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
09-05-2013 7:40 PM
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Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
09-05-2013 8:56 PM
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Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 8:49 AM
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Quote 1. Best Effort Test: -provides background information.
Download Speed
47.62 Mbps
0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 47.62 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.56 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
So seems to be improving. At the moment my speeds are fluctuating between 40-50mb. Hit 70mb once. Could someone just let me know if my line is on the correct profile please?
Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 8:50 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 10:12 AM
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Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 12:22 PM
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Welcome to our community forums
I've checked over your connection and it's current syncing at just under 80Mb/s, as Jelv asked, are you connecting wired or wireless?
Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 1:07 PM
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Quote 1. Best Effort Test: -provides background information.
Download Speed
73.21 Mbps
0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 73.21 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.3 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.3Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
One happy customer! A huge difference from Sky's 20mb broadband where I was only getting 4mb! (£10 per month) to having plusnet getting 74mb (£20 per month)
Thanks plusnet!
Re: Unlimited Fibre Installed 08/05 - Speeds Poor So Far
10-05-2013 4:05 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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